Senior ServiceNow Business Analyst

Senior ServiceNow Business Analyst

Improvix Technologies | Federal Programs | Fully Remote

Compensation: $125,000 – $150,000

Location: Fully Remote (U.S.)

Clearance: Active Secret clearance required; willing to sponsor new clearances for qualified candidates

Employment Type: Full-Time

A BA ROLE WITH ACTUAL AUTHORITY

Plenty of business analyst jobs are really note-taking jobs: sit in the meeting, write down what the client said, hand it to the developers, hope it survives contact. This one is built differently.

Improvix Technologies is hiring a Senior ServiceNow Business Analyst to lead requirements gathering and process design for our federal agency clients. You are the gatekeeper of the backlog — nothing reaches sprint planning without meeting the Definition of Ready, and you're the one who decides. You'll mentor junior analysts and developers, run peer reviews on functional designs, and tell government stakeholders, diplomatically, when the customization they're asking for is going to cost them for years.

It's the bridge role between federal mission requirements and the technical teams who build against them — and it comes with the standing to do it properly.

WHY ANALYSTS TAKE THIS ROLE

WHAT YOU'LL OWN

Requirements Gathering & Management

Quality Assurance & Mentorship

Solution Design & Process Mapping

Federal Compliance & Governance

Testing, Training & Adoption

WHAT YOU BRING

BONUS POINTS

WHY IMPROVIX

At Improvix Technologies, we don't just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that helps agencies operate more efficiently and securely.

We believe great technology starts with great people, so we invest in our employees' growth, well-being, and long-term success. Our benefits include:

On remote work: this role is fully remote within the U.S. You'll need to be available during East Coast business hours for client workshops and stakeholder sessions, and occasional travel may come up for major planning events — but there's no expectation that you relocate or report to an office.

Ready to apply? Send us your résumé. If there's a backlog you cleaned up, a process you fixed, or a stakeholder you talked out of a bad customization, tell us about it — that's what we'll want to hear.

EQUAL OPPORTUNITY EMPLOYER

Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.

Security Clearance / Citizenship Requirements

Due to the nature of our government contracts, U.S. citizenship may be required for certain positions, and some roles may require the ability to obtain and maintain a U.S. government security clearance.

Pay Transparency Statement

In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.