Senior Service Engineer (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 

For more information, please visit www.bruker.com.

As part of the Bruker Corporation, Bruker Optics is a leading provider of advanced spectroscopy and imaging solutions, specializing in FTIR, Raman, NIR, and hyperspectral imaging technologies. Our high-performance instruments and software enable customers to analyze materials at molecular and microscopic levels, supporting applications in pharmaceuticals, food and feed, chemicals, polymers, environmental analysis, academia, and advanced materials research.

Working closely with customers worldwide, Bruker Optics helps drive innovation, improve productivity, and ensure quality through cutting-edge analytical solutions used in research, development, quality control, and process optimization. Whether in laboratories, production environments, or field applications, Bruker Optics delivers reliable technologies that help customers solve complex analytical challenges and achieve scientific excellence.

Responsibilities

• Install FT-IR, FT-NIR, Raman systems, and related accessories at customer sites, ensuring full functionality in accordance with specifications.
• Perform repair and maintenance activities on products at customer locations.
• Train customers in the operation of equipment, including software usage and calibration modeling.
• Obtain customer acceptance and sign-off for installations and repair activities.
• Act as an effective communication link between the customer and the company, ensuring high levels of customer satisfaction.
• Carry out preventive and periodic maintenance activities at customer sites in accordance with service contract requirements.
• Maintain regular contact with customers via phone and other communication channels to identify potential service needs and opportunities for additional support.
• Address and resolve customer inquiries related to products and services.
• Maintain accurate documentation of field service activities, products sold, and services provided.
• Support the networking of analytical instruments, including the implementation of optional software solutions and integration into existing laboratory information systems.

Qualifications

• Degree in Electrical Engineering, Electronics Engineering, Physics, Chemistry, or a related discipline.
• Alternatively, an equivalent level of knowledge and expertise gained through relevant practical experience.
• Minimum of 5 years of experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical equipment, and/or electronic systems.
• Strong technical expertise in analytical instrumentation.
• Excellent customer focus, with the ability to respond effectively to inquiries and build positive customer relationships.
• Strong verbal and written communication and presentation skills, with the ability to explain complex technical topics in a clear and understandable manner.
• Excellent organizational skills, with the ability to work independently, prioritize tasks, manage multiple responsibilities, and meet deadlines in a dynamic, customer-focused environment.
• Strong networking, collaboration, and teamwork skills.
• Experience with FT-IR spectroscopy, NIR, Raman technology, Remote Sensing, Microscopy, and laboratory environments is considered an advantage.
• Good command of Dutch and English, both written and spoken, is required.
• Willingness to travel approximately 80% of the time.