Senior Quality Assurance Specialist

Location: Remote 

Preferred: Previous auditing experience in addition to extensive liability claims background and strong process management skills.

• Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements.
• Tasked with conducting customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Responsibilities include; trend analysis, delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects.
• Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.

Required:

• Bachelor's degree
• 7 years relevant claims handling experience, with a focus on complex and litigated claims
• State licensing in multiple jurisdictions
• proficiency in MS Office applications
• related claims and business software experience

Preferred:

• Previous auditing experience
• extensive liability claims background
• strong process management skills

#LI-NZ1

#remote

#Liability

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)