Senior Provider Relationship Manager

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

About the role

Location: Ottawa, ON - Remote with Regional Travel Requirement 

Travel Expectations: Various locations around Ottawa Region

Application Requirements: Please apply with your resume and a cover letter outlining your interest in the role and relevant qualifications.

As a Senior Contract Manager, you will be responsible for managing high profile Service Provider and/or external relationships to ensure the health of the catchment performance through the organizations with the highest market share. In this role, you will take the lead position in Operations to drive performance focused activity to identify risks and opportunities, and influence change and improvement. You will also manage key relationships to ensure that services delivered are consistent with the service delivery model and policies and desired outcomes are achieved. 

What you'll do

• Direct Contract Management of a reduced number of Service Providers with higher market share
• Support Contract Management team with high level strategic discussions with Service Providers, and offer capacity building and coaching to Contract Managers
• Support Contract Managers with Service Provider dispute resolution processes
• Actively participate in the Performance Management Framework process, encouraging high quality support to our Service Providers
• Develop contracts for Contractors, conduct negotiations and audit performance to ensure contractual compliance
• Prepare and analyze reports and provide feedback and insights to the appropriate teams
• Provide expertise with regard to the contract, including identifying training needs in the network, and designing appropriate solutions
• Contribute to continuous improvement efforts by supporting and assisting Contractors with efficiency and effectiveness initiatives
• Work to continually improve organizational systems and process to maximize program efficiency, effectiveness and productivity in support of enhanced client outcomes
• Create a day-to-day environment of strong focus on team performance, ensuring effective coordination throughout the team
• Training and mentoring of staff to ensure their performance exceeds minimum Key Performance Indicator (KPI) standards
• Provide feedback and coaching to Contract Management team members and establish performance goals
• Create and maintain a positive and professional team atmosphere

What you bring

• A post-secondary degree, or diploma in business or related discipline (or comprehensive and equivalent experience)
• Comprehensive Contract Management experience
• Bilingualism (English and French), with the ability to communicate effectively (written and verbal) in both languages in a professional environment
• Advanced understanding of and experience managing government funded or public sector contracts
• Excellent organization, administrative and time management skills; ability to prioritize duties
• Highly motivated; ability to work independently, works well in a team environment with excellent interpersonal skills
• Proven ability to manage performance, including:
  • Monitoring KPIs
  • Leading performance improvement processes and corrective action plans
  • Supporting risk mitigation and escalation processes
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and provide evidence-based recommendations
• Strong accountability, professionalism, and ethical judgment
• Flexibility to travel and work across multiple locations as required to support service providers and operational needs; must possess a valid driver’s license and have reliable access to a vehicle
• Advanced MS Office skills
• Advanced negotiation skills and ability to develop strong partnerships
• Advanced communication and collaboration skills
• Must successfully pass a Criminal Record Check

For complete job requirements, see the full Job Description here

What we offer

• Work from home and earn a competitive salary range of $100,000 - $103,000
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• Do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.