Senior Project Manager, PMO

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

As a Senior Project Manager at U.S. Renal Care, you will lead complex business and technology initiatives from initiation through implementation. This role is responsible for driving project execution, facilitating cross-functional collaboration, managing risks and dependencies, and ensuring successful delivery of strategic outcomes. The Senior Project Manager serves as a trusted partner to business leaders, technology teams, and vendors by providing leadership, governance, and communication throughout the project lifecycle.

Successful candidates are proactive, adaptable, solution-oriented, and skilled at navigating complex organizational environments while maintaining focus on delivery, quality, and business value.

At U.S. Renal Care, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.

Essential Duties and Responsibilities

Other duties and responsibilities may be assigned.

• Manage multiple concurrent projects from concept through completion using Agile, Waterfall, or hybrid delivery approaches while maintaining accountability for project outcomes, timelines, quality, and business value.
• Lead cross-functional project teams comprised of business stakeholders, technical resources, third-party vendors, consultants, and contracted resources.
• Develop and execute project plans, delivery roadmaps, budgets, resource plans, and governance strategies aligned to business objectives.
• Facilitate project planning activities including scope definition, requirements review, schedule development, resource coordination, and dependency management.
• Provide clear, concise, and executive-level communication regarding project status, risks, issues, dependencies, key decisions, and recommendations.
• Proactively identify, manage, and elevate project risks, issues, decisions, and dependencies to ensure timely resolution and minimize impacts to scope, schedule, budget, and quality.
• Drive project outcomes by removing impediments, facilitating decision-making, and promoting accountability across project teams.
• Develop communication and stakeholder engagement plans and facilitate project meetings, working sessions, and Steering Committee meetings.
• Apply Agile principles and practices as appropriate, facilitating team ceremonies and planning activities to promote efficient delivery and continuous improvement.
• Ensure adherence to PMO methodologies, governance standards, reporting requirements, and project management best practices.
• Manage project change requests, implementation planning, deployment activities, and post-implementation support coordination.
• Manage relationships with third-party vendors and implementation partners to ensure delivery commitments and contractual obligations are met.
• Lead organizational readiness activities and partner with stakeholders to support adoption of project deliverables.
• Conduct post-project reviews and facilitate Lessons Learned sessions to identify opportunities for continuous improvement.
• Foster collaboration, transparency, and accountability across project teams and stakeholders.
• Actively promote GUEST customer service standards and develop effective working relationships at all levels of the organization.
• Regular and reliable attendance is required.

Qualifications / Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Education

• Bachelor's degree required.

Experience

• 7+ years of project management experience leading cross-functional business and technology initiatives.
• Experience managing multiple concurrent projects with varying levels of complexity and organizational impact.
• Experience working in Agile, Waterfall, and hybrid delivery environments.
• Healthcare experience preferred but not required.
• Experience leading vendor-supported implementations and managing external delivery partners preferred.

Certifications

• Project Management Professional (PMP) certification preferred.
• Agile certification such as Certified Scrum Master (CSM), PMI-ACP, SAFe, or equivalent preferred.

Knowledge, Skills, and Abilities

• Strong leadership, facilitation, negotiation, and conflict resolution skills.
• Demonstrated ability to influence and drive results without direct authority.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal, written, and presentation skills with the ability to communicate effectively at all levels of the organization, including executive leadership.
• Ability to translate complex technical information into business-friendly language.
• Experience managing stakeholder expectations and organizational change.
• Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment.
• Proficiency with project management and collaboration tools, including Monday.com, Jira, Microsoft Project, Smartsheet, Visio, Excel, PowerPoint, Word, and Microsoft 365 applications.

Benefit Details 

All Full-Time employees are eligible for the following benefits: 
* Medical / Pharmacy 
* Dental 
* Vision 
* Voluntary benefits 
* 401k with employer match 
* Virtual Care 
* Life Insurance 
* PTO 
 

All Part Time employees are eligible for the following benefits: 
* 401k with employer match 
* PTO