Become a part of our caring community
 

Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Key Role Functions

• Compose and configure operational and regulatory communications using approved templates and content within designated platforms

• Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness

• Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)

• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development

• Troubleshoot implementation challenges and provide guidance on composition and development processes

• Perform unit testing to ensure requirements are met and data is accurately rendered in communications

• Conduct defect analysis, identify root causes, and implement appropriate resolutions

• Maintain documentation, version control, and audit trails for all communication builds and updates

• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy

• Serve as a subject matter expert in OpenText Communications and promote scalable best practices

Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency).  Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.

Use your skills to make an impact
 

Required Qualifications

• 7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management tools

• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow

• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)

• Understanding of driver file mapping and variable mapping for logic and document creation

• Proven ability to manage multiple priorities, track progress, and meet deadlines

• Experience with defect analysis, root cause identification, and resolution

• Ability to work both independently and collaboratively across cross-functional teams

Preferred Qualifications

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field

• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat

• Experience with SmartCommunications

• Background in heavily regulated industries (e.g., healthcare or financial services)

• Knowledge of CMS Medicare, and Medicaid requirements

• Experience with marketing operations, fulfillment processes, and Agile methodologies

Additional Information

This role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. 

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$78,400 - $107,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-24-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.