Senior Process Analyst

GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.

As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: 

• Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.
• Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.
• Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.
• Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG.
• Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
• Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.
• Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.
• Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.
• Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan.

High School with 6 - 9 years (or commensurate experience)

Required Skills & Experience 

• Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.
• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
• Experience documenting requirements specifically for USCG, DoD, DHS, or federal cybersecurity-focused environments.
• Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.
• Strong communication skills with the ability to lead stakeholder meetings and translate technical capabilities into business value.
• Ability to manage tasks in a fast-paced environment, focusing on process efficiency and operational readiness. 

Clearance Required: Active Secret Clearance

Preferred Skills & Experience 

• Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• Familiarity with ITIL framework and enterprise IT governance.
• Strong analytical, problem-solving, and continuous improvement mindset.