Senior Proactive Support Operations Specialist

26WD100687

Position Overview

We are looking for an Operations Specialist to join the Proactive Support organization and help us turn strategic priorities into effective, scalable execution.

This role will work closely with the Proactive Support Operations Manager, leadership team, program owners, and cross-functional partners to coordinate key initiatives, improve how we operate, and create greater visibility and consistency across the organization.

The ideal candidate is highly organized, comfortable working across multiple initiatives and stakeholders, and enjoys bringing structure to complex or ambiguous problems. This is a hands-on role for someone who can move between program management, operational execution, process improvement, reporting, and stakeholder coordination.

Responsibilities

• Lead and coordinate cross-functional programs and operational initiatives from planning through execution, ensuring clear ownership, milestones, dependencies, and outcomes

• Support the organization's strategic planning and operating rhythm, including business reviews, program reviews, planning cycles, initiative tracking, and follow-up actions

• Partner with program owners and stakeholders to translate organizational priorities into actionable plans and drive progress against agreed outcomes

• Create visibility across programs and initiatives through effective tracking, reporting, documentation, and stakeholder communication

• Identify operational gaps, bottlenecks, and opportunities for improvement, and help design and implement practical, scalable solutions

• Develop and maintain processes, governance mechanisms, templates, and operational resources that improve consistency and efficiency across the organization

• Coordinate stakeholders across teams, geographies, and functions, proactively identifying dependencies, risks, and areas requiring alignment or escalation

• Support the definition and tracking of KPIs, success measures, and program outcomes, using data and qualitative insights to identify trends and areas for improvement

• Prepare materials and insights for leadership discussions and business reviews, helping ensure decisions and actions are clearly captured and followed through

• Support change management and adoption of new processes, tools, and ways of working across the organization

• Manage multiple priorities simultaneously, adapting quickly as business needs and organizational priorities evolve

Minimum Qualifications

• Experience in Operations, Program Management, Project Management, Business Operations, Customer Success Operations, or a related field

• Strong program and project management skills, with demonstrated experience coordinating multiple initiatives and stakeholders

• Excellent organizational skills and ability to bring structure and clarity to ambiguous or complex work

• Strong communication and stakeholder management skills, with the ability to work effectively across different teams and levels of an organization

• Experience improving processes and implementing new ways of working

• Ability to identify risks, dependencies, and blockers and proactively drive them toward resolution

• Strong analytical mindset and experience using data and insights to support decision-making and measure outcomes

• Comfortable working independently, taking ownership, and operating in a fast-moving, evolving environment

Preferred Qualifications

• Experience working within a global technology, SaaS, Customer Success, or customer-facing organization

• Experience supporting organizational planning, business reviews, governance, or portfolio/program management

• Experience working within a complex, matrixed organization and influencing stakeholders without direct authority

• Familiarity with project/program management and collaboration tools such as Smartsheet, Microsoft 365, or similar platforms

• Experience supporting change management or organizational transformation initiatives

The Ideal Candidate

• Create clarity and momentum around important organizational initiatives

• Make it easier for leaders and program owners to understand progress, risks, dependencies, and required decisions

• Help teams move from discussion and planning into execution

• Build simple, scalable operational processes rather than adding unnecessary complexity

• Develop strong relationships across Proactive Support and become a trusted partner to program owners and stakeholders

• Proactively identify problems and opportunities rather than waiting to be asked

• Balance attention to detail with an understanding of the bigger organizational objectives

What We're Looking For

We're looking for someone who enjoys making things work better. You don't need to have all the answers from the beginning. We value curiosity, ownership, collaboration, and the ability to take an ambiguous problem, ask the right questions, bring the right people together, and turn it into a clear path forward. This role offers broad exposure across Proactive Support and the opportunity to contribute directly to how the organization operates, scales, and delivers against its strategic priorities.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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