Senior Principal, Project Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Principal, Project Management working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing
TTEC's Global Project Management team (GPM) partners with internal project teams, stakeholders, senior executive level parties and external clients to support the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. GPM supports the definition of project scope, serves as primary liaison between functional groups to ensure project requirements are clearly defined.

You’ll report to the Executive Director, Project Management.

During a Typical Day, You’ll

• Customize, build, manage and maintain effective project records
• Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
• Clearly articulate requirements and overall project status to various levels and audiences
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
• Spearhead innovative projects for corporate initiatives and enhancements
• Display managerial courage within an individual contributor role as you navigate the project phases

What You Bring to the Role

• PMP and/or equivalent relevant project management experience
• Operational management experience within the BPO/call center industry required
• Effectively facilitate, communicate and monitor project progress in a virtual environment to ensure a quality deployment
• Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables
• Lead with influence, persuasiveness and ability to achieve collaboration and closure on decisions points
• Experience with project management and word processing software, spreadsheet and flowcharting applications
• Must have a valid passport and able to travel internationally

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote