We're CX fanatics, with technology at the core of everything we do. The world's most-loved brands rely on us to deliver seamless, tech-driven experiences. As we continue to scale our cloud infrastructure, modernize our architecture, and empower our engineering teams through Internal Developer Platforms, we're looking for a Senior Platform Engineer to lead the evolution of our core platforms, reliability, and automation tooling. If you're passionate about scalability, infrastructure-as-code, and building high-performance systems that make developers' lives easier, we'd love to hear from you. Sounds interesting? Apply now!

Join Transcom as a Senior Platform Engineer!

Senior Platform Engineers excel in architecting and implementing cutting-edge solutions within the realms of cloud computing and integration. Their expertise lies in fostering collaboration across diverse teams, offering technical leadership, and adhering to industry standards and best practices. They demonstrate proficiency in designing robust architectural frameworks while actively contributing to the execution of daily project tasks. By staying attuned to emerging trends and technologies, Senior Platform Engineers ensure that projects remain innovative and aligned with market demands.

In this role, you will:

• Architect design for Integration of 3rd party software integration and Cloud solutions

• Collaborate with cross-functional teams on Cloud and integration solutions and provide technical leadership on the projects

• Cloud infrastructure administration, monitoring, provisioning (IaC, deployment scripts, configuration, backup)

• DevOps and DevSecOps (CI/CD, monitoring, incident handling, security remediation)

• Development tools administration (GitLab, Bitbucket, Sonarqube, and similar software development support tools)

• Writing and maintaining the documentation

What's in it for YOU!

• International and inclusive environment that makes you feel supported, encouraged and welcome from day one

• Opportunity to take ownership of strategic workplace technology and enterprise AI platforms across a global organisation

• Hands-on exposure to Claude, Google Gemini Enterprise, Google Cloud and emerging AI capabilities

• Opportunity to shape how teams across Transcom use technology and AI in their everyday work

• Continuous development through our internal learning platforms and external training

• Opportunity to work closely with IT, Security, Legal and business leaders across different functions and geographies

• Remote working environment

• Corporate benefits and discounts

To be successful in this role, the following is needed:

• Proven experience as a Platform Engineer, Cloud Engineer, or similar role, with at least 5 years of experience

• Strong understanding of cloud computing concepts and architectures, with expertise in at least one major cloud platform (GCP, AWS, Azure)

• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders

• Hands-on experience with cloud infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform, Helm, Ansible, or similar

• Expertise in DevOps and DevSecOps practices, including continuous integration/continuous deployment (CI/CD), automated testing, and security automation

• Strong knowledge of containerization technologies (Docker containers, Kubernetes) and virtualisation concepts, including virtual machines

• English verbal and written: Fluency in English is a must (both written and spoken). Other languages are a plus.

Please include a full CV, in English, with your application.

We are ideally looking to hire in Albania, Bosnia and Herzegovina, Croatia,  Egypt, Estonia, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Poland, Portugal, Serbia, Spain or Tunisia.

What Life at Transcom is like!

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.