Senior Performance Consultant (Aternity)

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Senior Performance Consultant (Aternity)

Location: India (Remote)

Specific Working Arrangements/Schedule: Supporting US Time Zones

The Senior Performance Consultant (Aternity) is an L4 Advisor level individual contributor and the global Subject Matter Expert (SME) for Digital Experience (DEX) within Professional Services.This role represents the highest level of technical and advisory expertise for Aternity engagements. The Senior Performance Consultant operates as a trusted advisor to enterprise customers, senior IT leaders, and internal stakeholders, leading the most complex and high impact DEX initiatives.

This is not a people management role. The focus is on technical authority, strategic advisory, and customer outcomes, rather than delivery volume.

What you will do

L4 Advisory & DEX Subject Matter Expertise

• Serve as the global L4 escalation point for all complex Aternity and DEX related engagements.
• Act as the recognized SME for Digital Employee Experience (DEX), including endpoint experience, application experience, and cross domain observability.
• Advise customers on DEX operating models, maturity progression, and experience led IT transformation.
• Engage credibly with senior customer stakeholders (Director, VP, CIO level) as a trusted technical and strategic advisor.

Advanced Aternity Technical Leadership

• Lead the most complex Aternity engagements, including CX 360, EUEM/EUE deployments, SaaS migrations, and multi domain correlation.
• Design and validate enterprise scale Aternity architectures, dashboards, alerting strategies, and advanced use cases.
• Resolve the highest severity, highest complexity technical challenges that require deep platform expertise.
• Set the technical quality bar and ensure best practice alignment across strategic engagements.

Outcome Ownership & Adoption Leadership

• Own end to end customer outcomes, not just implementation delivery.
• Lead DEX maturity assessments, define roadmaps, and guide customers through sustained adoption.
• Translate business objectives into measurable DEX value metrics (experience, productivity, operational efficiency).
• Ensure Aternity is operationalized as part of customers’ day to day IT workflows.

Practice Leadership & Services Evolution

• Influence and evolve Aternity and DEX services offerings, including advisory led and outcome based packages.
• Define reference architectures, runbooks, and delivery standards used globally.
• Act as a technical mentor and role model for Principal level consultants.
• Provide structured field feedback to Product Management and PS leadership.

Strategic Pre Sales Support (Selective)

• Support strategic deals as an executive level technical advisor where deep DEX expertise is required.
• Contribute to solution design, scope definition, risk assessment, and service descriptions.
• Participate in executive customer briefings as needed.

What makes you an ideal candidate

• 10+ years of experience in Professional Services, Consulting, or Advanced Technical Advisory roles.
• Deep, hands on expertise with Aternity Digital Experience solutions (EUE / EUEM, SaaS and/or on prem).
• Proven authority in Digital Employee Experience (DEX), EUC, application experience, and observability.
• Experience leading enterprise scale, high complexity customer engagements.
• Ability to operate as a trusted advisor to senior IT and business leaders.
• Contributions to services IP, frameworks, or reusable delivery
• Exceptional analytical, problem solving, and communication skills.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  

Benefits & Perks vary by Country. 

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed