Senior Marketing Operations Specialist

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

If you love turning complex data into clear insights, have a sharp eye for data quality, and get excited about building reports that actually change how people make decisions, keep reading. As a Senior Marketing Operations Specialist at Ncontracts, you’ll be the go-to person for Salesforce reporting, dashboards, and data integrity across the marketing and revenue teams.

This role sits within the Marketing Operations team and is focused on translating pipeline, lead, and campaign data into intelligence that the marketing and revenue teams can actually use. You’ll own the full reporting lifecycle in Salesforce, from keeping data clean and leads moving through the right stages, to building dashboards and attribution analysis that help leadership make better decisions. We’re looking for someone with 3 to 5 years of hands-on Salesforce experience who cares about data accuracy and knows how to connect what marketing is doing to what’s happening in the pipeline.

YOU WILL

Salesforce Reporting & Dashboard Development

• Build and maintain the Salesforce dashboards and reports the team relies on daily, covering pipeline health, funnel stage progression, lead source performance, and campaign attribution

• Own account-level dashboards that show how we’re engaging with target accounts, how deep our penetration is, and where ABM is influencing pipeline

• Produce and deliver recurring marketing performance reports that cover campaign attribution, lead source ROI, and how marketing touches are influencing deals across the funnel

• Work closely with campaign and ABM teams when new programs launch to make sure tracking and attribution are set up correctly in Salesforce from day one

• Pull ad hoc reports and data cuts when leadership or stakeholders need answers fast

• Spot gaps in what we’re measuring and take the initiative to build views that give the team better visibility into what marketing is contributing to pipeline

Data Quality & Pipeline Hygiene

• Run regular data quality audits in Salesforce to make sure contact, account, and opportunity records are complete and accurate enough to trust

• Track down and fix duplicate records, orphaned contacts, and data integrity issues before they start showing up in reports

• Keep data governance standards in place across field usage, picklist values, and record ownership so the database stays consistent as the team grows

• Contribute to database standardization and enrichment efforts, including firmographic and technographic data programs that keep our records sharp

• Keep an eye on the HubSpot-to-Salesforce sync and jump in quickly when data flow failures start affecting lead and contact records

Lead Management & Lifecycle Tracking

• Manage lead creation, validation, and status workflows in Salesforce so every lead is tracked accurately through its lifecycle

• Watch lead routing rules and assignment logic for problems and resolve issues when leads aren’t getting to the right people

• Check that leads are complete and meet qualification criteria before they move from marketing to sales

• When new lead sources or campaign types come online, make sure they’re set up correctly in Salesforce with proper tagging and attribution from the start

Process Execution & Documentation

• Keep documentation current for reporting processes, data standards, and operational workflows so the team always has a reliable reference

• Own QA and testing for new Salesforce workflows, validation rules, and system updates before anything goes into production

• Own monitoring across the marketing tech stack integrations and stay on top of data flow issues before they affect reporting accuracy

THE ESSENTIALS

• 3 to 5 years in marketing operations, sales operations, revenue operations, or another role where you were deep in CRM data on a daily basis

• Real Salesforce proficiency, meaning you’ve built custom report types, cross-object reports, and dynamic dashboards and know your way around leads, contacts, accounts, and opportunities

• Solid understanding of B2B lead management, including lifecycle stages, lead routing, MQL/SQL definitions, and what a good marketing-to-sales handoff looks like

• Experience actually owning data quality, not just contributing to it. Deduplication, enrichment, audits, governance, the whole thing

• Comfort with campaign attribution models and a track record of connecting marketing activity to pipeline outcomes in Salesforce

• The kind of attention to detail that makes you genuinely uncomfortable when data is wrong or reports don’t add up

• Ability to juggle multiple projects and stakeholders without things falling through the cracks

• You can take a messy data set and turn it into a clear, concise summary that someone without a Salesforce login can actually act on

• Proficiency in Excel or Google Sheets for data manipulation and analysis

NICE TO HAVE

• Salesforce Administrator certification or equivalent hands-on administration experience

• Experience with HubSpot, 6sense, Clay, or other marketing automation and ABM platforms

• Background in financial services, compliance, fintech, or B2B SaaS

• Familiarity with multi-touch attribution models and revenue attribution tools

• Experience supporting or collaborating with ABM, demand generation, or field marketing teams

WE OFFER ALL FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws

• 11 paid holidays

• Community and social events to keep you connected and engaged

• Mental Health Benefits

• Medical, Dental and Vision insurance

• Company-paid Group Life Insurance, Short- and Long-Term Disability

• Flexible Spending Account & Health Savings Account

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice

• Pet Insurance

• 401 (k) with company match with eligibility on Day 1 of employment

• 2 Paid Volunteer Time Off Days

• And much more!

*Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.