Senior Manager, Solution Delivery
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AI Summary
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW
As Senior Manager, Solution Delivery, you will lead a high-performing team of Program Managers responsible for delivering complex, cross-functional technology programs, implementations, and strategic initiatives that support national growth and operational excellence. This role operates at the intersection of strategy, execution, and organizational leadership, ensuring consistent, scalable, and high-quality delivery across a portfolio of programs.
You will be accountable for establishing best-in-class program management practices, driving alignment across business and technology functions, and ensuring that all initiatives deliver measurable value and delight our clinicians, patients, and operational teams. As a trusted partner to Product Management and Technology Leadership, you will translate strategic priorities and initiatives into executable programs and projects, coach and empower your team to operate with autonomy and excellence, and drive outcomes that support LifeStance’s mission of helping people lead healthier and more fulfilling lives.
COMPENSATION: $143,000 - $177,000/annually in addition to a competitive bonus plan
RESPONSIBILITIES
Lead, mentor, and develop a team of Senior Program Managers, fostering a culture of accountability, continuous improvement, and high performance.
Provide coaching on complex program and project delivery, stakeholder management, and executive communication to ensure consistency and excellence in delivery execution across all initiatives, including scope, timelines, budgets, and quality.
Use data to make prioritization and resource allocation decisions in partnership with Solution Delivery and Technology leadership and stakeholders, and proactively resolve conflicts as needed.
Partner with Product, Engineering, Clinical, and Operations leadership to ensure alignment between product strategy and solution delivery priorities.
Establish and standardize solution delivery methodologies, templates, artifacts, governance frameworks, and best practices, lead enablement efforts across the department, and ensure effective adoption and ongoing utilization of resources.
Ensure effective escalation management and resolution of critical program issues, and provide clear, concise, and actionable communications and updates to leadership around program risks, issues, impacts, and outcomes.
Represent Solution Delivery in project scoping and discovery sessions, and develop data-driven delivery roadmaps, forecasts, and RAID logs.
Establish clear goals, performance expectations, and career development plans for direct reports.
Build and maintain strong and trusted partnerships with executives, business and clinical stakeholders, and third-party partners.
Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.
SKILLS AND EXPERIENCE
10+ years of experience in enterprise program/project management, including leadership of large-scale enterprise software implementations, ideally in the healthcare industry.
5+ years of experience managing and developing high-performing program or project management teams.
Proven track record of successfully delivering complex, cross-functional program portfolios in fast-paced, high-growth environments.
Strong leadership presence with the ability to influence at all levels, including executive stakeholders.
Deep expertise in Agile, Waterfall, and hybrid solution delivery methodologies
Advanced knowledge of program governance, risk management, and common project management frameworks and standards.
Proficiency with implementing and/or managing enterprise healthcare software (EHR systems such as Athena, AdvancedMD, Epic, etc. strongly preferred).
Strong business acumen with experience managing multi-million dollar budgets, overseeing resource planning activities, and tracking utilization and operational performance.
Proficiency with common project and portfolio management tools (e.g., Smartsheet, Jira, Monday, etc.).
Experience leveraging data and BI tools (e.g., PowerBI, Tableau, etc.) to drive insights and decision-making.
Solid understanding of healthcare workflows, behavioral health environments, and regulatory considerations (e.g., HIPAA, SOC2, etc.).
Demonstrated ability to scale processes, build teams, and drive organizational change.
Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans
Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge.
High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.
Qualified candidates must be legally authorized to be employed in the United States.
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
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