Senior Manager, Quality

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

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Location: USA - VIRTUAL - US Tennessee 

Division: Solutions 
Job Posting Title: Senior Manager, Quality 
Time Type: Full Time

The Senior Manager, Quality supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions.  This includes tracking, investigating and correcting OS&D (over, short, and damaged).  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan. 
• Ensure site is compliant with applicable GMP standards and FDA regulations. 
• Establish and maintain “quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process. 
• Serve as the primary contact for any external or internal audits, with development of any resulting action plans
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor the site Training Program including coordinating training documentation 
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

SKILLS & ABILITIES

• Must have High School diploma or GED. Bachelor’s degree preferred.
• Preferred 5 years’ experience in a medium to large warehouse in a management capacity.
• 2 years’ experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF

For this position, the expected base pay range is $115,000.00 – $140,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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