Senior Manager, Provider Data Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
This exciting role is a fast-paced healthcare provider support role, intended to foster a positive provider experience by leading a team with the responsibility of performing contract loads, demographic updates and batch provider loads. 

The Senior Manager, Provider Data Services is a key role within the Provider Data Operations and Governance function. This position will ensure all Commercial and Medicare provider information is accurately recorded and maintained to provide for proper reimbursement and member access (i.e., directory listings).  Senior Manager will align policies and procedures for the department with organizational goals.  The role is a leadership position with responsibility for leading a team of 15-20 colleagues (individual contributors).  The Senior Manager, Provider Data Services role requires the ability to demonstrate independent judgement and authority while commonly setting direction and leading through ambiguous situations. The role will ensure team’s production standards are achieved and process improvements are identified and implemented.

Key Responsibilities

• Demonstrates mastery of Provider Data Services job responsibilities and associated criteria and must be able to execute the job responsibilities of more junior colleagues in the department

• Oversee the day-to-day activity and production across the team, with a demonstrated ability to set clear direction and hold team members accountable

• Responsible for establishing strategy for team and balancing priorities and workload in order to achieve department goals

• Must exhibit strong leadership qualities, strong communication skills, and strategic thinking

• Uses independent judgment to make decisions to put the team in the best position to succeed and meet expectations

• Able to provide guidance to team and drive decisions based on data analysis

• Handles escalated issues from the team and removes barriers to help team be successful

• Facilitate team meetings and meetings with matrixed business partners

Required Qualifications

• 5+ years of experience in related business environment with exposure to provider data, processes, etc.

• 3+ years of prior management experience either for managing direct reports or leading people on projects.

• Strong communication, critical thinking, problem resolution and interpersonal skills with proven ability to influence and collaborate with providers and internal partners at all levels.

• Advance working knowledge of business systems, applications, and tools supporting provider data and inventory management

• Strong project management skills

• Desktop Tool experience - Microsoft Office

Preferred Qualifications

• A minimum of 3 years experience working in Enterprise Provider Database (EPDB)

Education

Bachelor’s degree preferred or a combination of professional work experience and education.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.