The Senior Manager is responsible for the successful delivery of complex healthcare programs and leading client engagement across assigned accounts. They oversee multi-year initiatives spanning technology implementation, analytics, operations, and regulatory compliance while ensuring financial performance and client satisfaction.
Role Overview:
The Senior Manager, Program & Client Engagement is responsible for the successful delivery of complex healthcare programs and for leading client engagement across assigned accounts. This role serves as an accountable delivery lead for program outcomes and client satisfaction, overseeing multi-year, multi-workstream initiatives spanning technology implementation, analytics, operations, and regulatory compliance.
Blending hands-on program leadership with proactive relationship management, the Senior Manager ensures delivery excellence, predictable financial performance, and sustained client value. The role requires strong executive-level communication, the ability to lead across matrixed teams, and disciplined delivery management while building trusted advisor relationships with client stakeholders.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit
www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
