Senior Manager, Product Designer - UX/UI

Makro Pro is a leading retail brand in Southeast Asia, serving millions of customers through its extensive network of hypermarkets, supermarkets, and digital platforms. We focuses on delivering everyday value, convenience, and quality products, while continuously enhancing the customer experience through innovation and technology.

Take your career to new heights in the future of e-commerce. Join our team and help us build Southeast Asia’s next unicorn.

Your challenge:

The Senior Manager, Product Designer sets the benchmark for creating rigorous research backed, end-to-end product experiences for customers that are easy to use, employ best-in-class design practices, and are based firmly in customer needs and business goals.

They are chief collaborators with the business, technical, and product leaders to understand the vision, objectives, and transformation plans to help identify opportunities for competitive advantage. The Senior Manager, Product Designer is hands-on, planning and executing core activities such as research, synthesis and design execution, leading a team of product designers to to achieve exceptional customer-centered outcomes

• Work with the product, business and technology teams to define, scope and manage the end-to-end product experience
• Manage the design team activities from research and ideation through to execution and ensure consistent high-quality outcomes
• Guide UX designers on design strategy related to research and insights generation and then execute high quality UX artefacts
• Guide UI designers on executing best in class visual design work that is consistent, on brand and user backed
• Work with the front end developers to ensure the successful implementation of the visual design and product interaction
• Mentor and coach the design teams, specifically with new ways of working and mapping strategy to execution
• Identify and remove team impediments
• Work with CPO and POs to align the roadmap to vision and continuous insights to ensure voice of the customer is heard
• Constantly look for better ways of solving technical problems and designing the solution, not afraid to challenge the status quo
• Attend events and sessions, promoting customer focus, and being visible at town hall events.
• Synchronizing customer research and map customer journeys for the constituent across teams
• Synthesize customer insights across research by each team at the journey level
• Help define and shape the experience strategy, facilitating work sessions with stakeholders and users to define key design goals and requirements.

Requirements

• Ability to plan, direct and deliver clear research process and artefacts (e.g., qualitative, quantitative, usability testing, task flows, wireframes, mockups, prototypes and design systems to guide consistency across teams
• Can make design decisions at a team and product level
• Experience working on projects that span multiple organizations and business units
• Significant experience driving design outcomes in an Agile infrastructure, environments, and deployment strategies
• Seasoned design expertise with deep insight into newest methods, trends, and design operations
• Experience in Agile Development as a product designer, including tools such as Jira and Confluence
• Experience managing design priorities within the backlog
• Understands relationship between Product Owner, Scrum Master, and rest of the team, with a strong sense of design thinking
• Strong communication skills with ability to align the organization on complex product decisions while advocating the voice of the customer
• Active coach and mentor whose goals are to grow and maximize the team’s potential

Benefits

Health Insurance – At Makro Pro, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro Pro cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week with. We set our own goals and deadlines.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

• Clear focus.
• Diverse Workplace (Our members are from around the world!)
• Non-hierarchical and agile environment
• Growth opportunity and career path