Senior Manager IT - Platform Product & Experience (Remote)

This is a remote role open for multiple markets across the United States.

Leads the Product & Experience pillar of the Platform Engineering Hub. Owns strategy, roadmap, adoption, governance, and lifecycle management of the enterprise Internal Developer Platform (IDP). Accountable for developer experience outcomes, service catalog governance, golden paths, self-service engineering capabilities, platform analytics, GitOps enablement, Infrastructure as Code (IaC) adoption, and AI-enabled engineering experiences. 

Duties & Responsibilities:
IT Strategy - collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company’s business goal’s and objectives.
Project and Product Management Oversight - Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation.
Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:
Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering.

• 5+ years leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams
• IDP strategy and adoption leadership
• budget and roadmap ownership
• IDP, Platform Engineering, DevEx, Service Catalogs, Golden Paths, GitOps, IaC, CI/CD, Platform Automation
• DevSecOps
• API-first Architecture
• Product Management

Preferred Skills 

Kubernetes, Cloud Platforms, Policy-as-Code, Platform Observability, Platform Analytics, AI-assisted Engineering. 

Platform Integration Experience 

Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $170,000 and $195,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.