Senior Manager, Clinical & Quality Operations

About Navita Health

Navita Health is a growing, mission-driven behavioral health organization committed to transforming the recovery and mental health experience through compassionate care, clinical excellence, and innovative technology. We create new pathways to healing — blending human connection with tech-enabled services to make care accessible to everyone, without barriers.

We are expanding our Ohio clinical team and looking for a seasoned, licensed clinician who is equally energized by direct client care and operational excellence.

About the Role

The Senior Manager, Clinical & Quality Operations is a dynamic, blended clinical leadership role for a master's-prepared clinician who thrives at the intersection of direct care, supervision, and quality systems. This is both a clinical quality and clinician position — meaning you will carry your own caseload while also supporting quality, supervision, and operational functions across multiple behavioral health service lines. This role reports directly to the Chief Clinical Officer (CCO).

Your time is structured across three equally weighted areas:

What You'll Do

Assessments & Treatment Plan Updates (~33%)

• Conduct and co-sign biopsychosocial (BPS) assessments and chemical health evaluations in accordance with ASAM criteria and Ohio Medicaid billing requirements
• Review and approve CDCA and assessor-completed assessments; provide final clinical signature
• Coordinate treatment plan updates (TPU) for clients across program levels of care
• Conduct 90-day treatment plan renewals and support smooth transitions between assessment, IOP, peer, and TCM services
• Ensure all documentation is complete, accurate, and billable prior to submission

Peer Recovery & TCM — Supervision, Quality & Client Experience (~33%)

• Provide individual and group clinical supervision to up to 15 Peer Recovery Support Specialists and TCM staff monthly, in compliance with Ohio licensure requirements (LPCC-CS)
• Log all supervision activity in the Supervision CRM in real time
• Conduct scheduled client quality experience calls, texts, and emails — maintaining a monthly volume of client support
• Conduct scheduled and random chart audits across peer and TCM documentation
• Monitor Looker dashboard reports weekly; track quality indicators and service delivery targets
• Serve as the primary clinical escalation point for reportable incidents (RI), risk reduction (RR), and serious incident concerns (SIC)
• Respond to all escalated concerns within 3 business days; close all month-end documentation 1 business day before month close
• Submit monthly quality summary reports to the CCO

IOP Operations — Group & Individual Services (~33%)

• Facilitate IOP groups 3 days per week (minimum), Monday through Wednesday, 9:00 AM–12:00 PM 
• Provide individual therapy sessions for assigned IOP clients Thursday and Friday
• Ensure all IOP documentation meets Ohio Medicaid billing standards and is completed within required timeframes
• Coordinate discharge planning and aftercare in collaboration with the Treatment Director and Care Coordinators
• Report attendance trends, curriculum gaps, and clinical concerns to the Treatment Director

What We're Looking For

Required Qualifications

• Active LICDC and LPCC-CS licensure in Ohio, in good standing
• Masters Degree
• Eligible to provide clinical supervision under Ohio Counselor/Social Worker/MFT Board requirements
• Experience in substance use disorder treatment, peer recovery services, and/or targeted case management
• Familiarity with ASAM criteria, Ohio Medicaid billing, and documentation compliance
• Strong organizational skills with the ability to manage multiple service lines simultaneously
• Comfort working in a fast-paced, tech-enabled, remote-first environment

Preferred Qualifications

• Experience with IOP facilitation (group and individual)
• Familiarity with Joint Commission (TJC) accreditation standards
• Experience with EHR platforms, Looker or similar reporting dashboards, and CRM systems
• Background in quality assurance, chart auditing, or clinical compliance
• Passion for behavioral health innovation and serving underserved populations

Systems You'll Work In

Google Suite | Navita Health EHR Platform | Best Notes EHR| Acuity Scheduler | Looker | Supervision CRM | Ring Central

Why Navita Health

• Mission-driven organization with a culture grounded in compassion, innovation, and access
• A leadership team that invests in your professional growth
• Collaborative, cross-functional environment where your clinical voice shapes organizational decisions
• Competitive compensation for a blended clinical and operational leadership role
• Opportunity to grow with a rapidly expanding behavioral health organization
• Our hiring range for this position is $66,000-$75,000 per year.

Navita Health is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace.