Senior Manager Business Process Consulting Services
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AI Summary
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Eclipse Business Solutions team in our National Support Center (NSC) is looking for a Senior Manager Business Process Consulting Services. This is a fully remote position. Applicants may be based anywhere within the United States.
Are you an expert in evaluating and improving business processes? Do you possess strong data collection and analysis skills? Do you enjoy extensive collaboration and leading your own team? If so, then we’d like you to join our dedicated team as Senior Manager Business Process Consulting Services.
About the Role:
The Senior Manager Business Process Consulting Services operates within a centralized IT organization, providing process guidance and expertise to individual Profit Center (PC) locations operating in a highly decentralized business model. This leader assists Hajoca Profit Centers achieve operational improvement, collaborating with technology and business teams to define best practices for operating a business within the framework of the Epicor Eclipse ERP. This individual identifies and analyzes opportunities to improve efficiency, reduces costs, and coaches the PCs to improve overall performance.
You will:
Be responsible for the following:
- Process Analysis and Assessment
- Foster strong partnerships with Profit Centers to analyze business operations and leverage learnings to identify the needs of the business and create and provide recommendations for business process improvements.
- Analyze processes to identify bottlenecks, inefficiencies, and areas for improvement.
- Evaluate the impact of process changes on overall business operations.
- Process Redesign and Improvement
- Evaluate existing PC operations and collaborate with PC leadership on the development and recommendation of process improvement strategies and initiatives.
- Collaborate with teams to redesign processes, eliminate redundancies, and enhance PC operational efficiency, leveraging the Eclipse system.
- Engage with critical stakeholders to identify KPIs targeting business enhancements that align with Leadership and Hajoca strategies and initiatives and promote positive and measurable progress.
- Partner with IT leaders and Analysts to leverage Enterprise Data Management Solutions for developing operational KPI metrics and reporting in Excel and Power BI.
- Data Collection & Analysis
- Gather data and metrics related to current processes and performance.
- Utilize data analysis tools and methodologies to identify trends and areas for improvement.
- Make data-driven recommendations for process enhancements.
- Change Management
- Facilitate change management efforts to ensure smooth adoption of new processes.
- Communicate changes effectively to employees and stakeholders.
- Provide training and support for teams impacted by process changes.
- Documentation and Standardization
- Create process-related supporting manuals, flow charts, foundation blocks for operational framework.
- Ensure processes are optimized and well-documented for consistency.
- Continuous Improvement
- Stay updated on industry best practices and emerging trends in process optimization.
- Lead and participate in ongoing process improvement projects.
- Cross-functional Collaboration
- Collaborate with various departments and teams to gather input and feedback on process improvements.
- Build strong relationships with stakeholders to ensure buy-in and support of process changes.
- Team Management
- Provide effective leadership to the team, including hiring, training, and coaching team members. Set clear performance expectations and provide regular feedback and performance evaluations.
- Collaborate with senior management to define departmental or team goals and objectives. Develop strategies and action plans to achieve these goals.
- Manage and allocate resources, including budget, personnel, and equipment, to support the team's goals and projects.
About You:
- Bachelor’s degree in business administration, Operations Management, or a related field.
- Proven experience in process analysis and improvement, preferably in a leadership role.
- Strong analytical skills and proficiency in data analysis tools.
- Excellent communication and interpersonal skills.
- Project management skills with the ability to lead cross-functional teams.
- Knowledge of process modeling and mapping tools (e.g., BPMN, Six Sigma, Lean methodologies).
- Change management expertise.
- Knowledge/usage of an Epicor Eclipse ERP system to perform day to day functions.
Our ideal candidate will also:
- Possess an understanding of the plumbing wholesale distribution industry and plumbing products.
- Demonstrate excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Have demonstrated experience and ability leading a team driving process improvements.
- Possess the ability to think “out-of-the-box” and be willing to take educated risks to drive process change and improvement.
- Possess a deep understanding of cost-drivers and the analytical ability to connect this to end-to-end impact on business processes.
- Be comfortable rolling up their sleeves and leading by example whether digging into the data or participating in discussions with various stakeholders.
- Be comfortable operating in a growth-oriented environment maintaining a high sense of urgency and performance management.
- Demonstrate effective decision-making skills with the ability to leverage data to draw conclusions and drive results.
- Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
- Deal with interpersonal conflicts and setbacks in a mature, problem-solving, solutions-oriented manner.
The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
*Please note that benefit offerings may differ for teammates employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
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