Senior Learning Management System Administrator
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AI Summary
Company Summary
Learning Network is a growing, innovative, and customer-centric educational services company. We seek creative and tenacious individuals to help us drive success through service.
Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.
At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you.
Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.
Position Summary
We have an immediate opening for a Senior Learning Management System Administrator for Agilix Buzz. In this position, you will be responsible for the day-to-day administration of the Agilix Buzz LMS while also acting as the strategic leader and primary owner of the platform. This role goes beyond keeping the platform running. You will be expected to document processes, map system interdependencies, and surface insights that help the organization make better decisions. The Senior LMS Administrator will ensure seamless system functionality, user access, data accuracy, and integration with related platforms. You will serve as the internal expert and primary point of contact for systems issues, technical troubleshooting, and user support, partnering with instructional and operations teams while simultaneously building the institutional knowledge, process infrastructure, and cross-platform thinking that ensures the LMS supports organizational goals.
To be successful, you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like ensuring learning technology ecosystems run smoothly, scale effectively, and deliver an exceptional experience for all users, we’re probably a good fit.
This position is full-time and work-from-home.
Job Duties
- Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
- Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
- Administer and serve as the internal subject matter expert to improve system solutions for our learning management system (LMS), Agilix Buzz;
- Lead large-scale LMS projects, including implementations, migrations, upgrades, or feature rollouts;
- Regularly perform routine system administrator functions, including maintenance/updates, system backups, security, roles, profiles, domain permissions, and customizations;
- Act as a thought partner for integrations with student information systems (SIS), content providers, and other third-party tools while assessing feasibility, documenting requirements, and managing implementation;
- Create and distribute analytics, reports, and dashboards for user departments;
- Collaborate with instructional designers, curriculum developers, and academic leaders to align system setup with instructional goals;
- Configure templates, courses, gradebooks, categories, weighting, and work settings as needed;
- Identify system problems, develop fixes, ensure complete quality assurance testing, and implement solutions;
- Document and maintain process maps, data flows, and integration logic across the LMS and all connected platforms while ensuring institutional knowledge is captured, versioned, and accessible;
- Troubleshoot and resolve user-reported issues in a timely manner, providing hands-on support to staff and ensuring minimal disruption to instruction and operations;
- Serve as product liaison with other vendors and ensure continued systems operations through partner update lifecycles;
- Collect and prioritize user feedback, address questions, document enhancement requests, and collaborate internally and externally to plan and implement system improvements aligned with organizational goals;
- Document and train staff on system best practices and processes;
- Recommend enhancements and configurations as the staff expert, and stay current on Agilix Buzz updates, features, and best practices;
- Own the knowledge base for the LMS ecosystem, including user-facing documentation, training materials, and internal system guides; and
- All other duties as assigned.
Essential Knowledge, Skills, and Abilities
- Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
- Strong understanding of system administration, including user roles, permissions, security, customizations, maintenance, and backups;
- Expertise with SIS integrations, third-party content/tools, APIs, and vendor relationship management;
- Strong autonomy and proven capability to perform at a high level with minimal oversight;
- Demonstrated ability to document systems - process maps, data flows, integration diagrams, user guides - with clarity and consistency;
- Demonstrated experience gathering requirements, performing gap analysis, and/or translating operational needs into technical specifications;
- Demonstrated ability to make informed decisions with significant impact on departmental operations and management;
- Systematic problem-solving skills with the ability to determine root cause problems and implement solutions;
- Ability to handle multiple, complex priorities and balance the needs of each according to business impact;
- Demonstrated success as a team player possessing a positive attitude, strong work ethic, entrepreneurial spirit, and flexibility;
- Proven ability to work in a fast-paced, high-energy environment and juggle multiple deadlines and tasks; and
- Excellent communication skills, both verbal and written.
Qualifications
- Bachelor’s degree in IT, Educational Technology, Computer Science, or related field, or equivalent combination of education and experience;
- Minimum of five (5) years of experience administering Agilix Buzz Learning Management System; experience administering similar learning management systems may be considered in lieu of Agilix Buzz;
- Prior experience in a role as a Business Analyst or Systems Analyst preferred;
- Excellent communication skills with the ability to train and support non-technical users;
- Working knowledge of what constitutes personally identifiable information (PII) and how to prevent incidental or unauthorized disclosure;
- Strong experience with Mac OS, Google Workspace, and Asana preferred;
- Private, distraction-free, professional remote work environment with high-speed internet; and
- Ability to pass required background checks.
Benefits
- Medical, dental, and vision employee coverage for as little as $1 each per month;
- Personal paid time off in addition to major holidays;
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer; and
- 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.
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