Senior Interaction / Service Designer

On behalf of Homes England we are looking for a Senior Interaction / Service Designer (Inside IR35) for an initial 3 month contract. Remote working with occasional office travel. 

Homes England, the government’s housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise, and resource to drive positive market change, and our mission is to ensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market.

Following the publication of the government’s Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential.

As a Senior Interaction / Service Designer your main responsibilities will be to:

• Lead interaction design across complex services, ensuring journeys and design elements meet user needs and organisational priorities.
• Work in or across multiple multi-disciplinary service teams to design end to end services ensuring they contribute to the wider organisational objectives and strategic priorities.
• Work with service managers, programme directors and delivery teams to develop hypotheses, and design, test and iterate solutions.
• Help set design direction and embed user-centred design practices within agile, multidisciplinary teams.
• Use evidence to challenge assumptions, negotiate with senior stakeholders and rationalise design decisions
• Clearly communicate complex design problems, decisions, risks and unresolved issues to teams and stakeholders.
• Lead and facilitate design sessions, critiques and workshops, building consensus and challenging assumptions constructively.
• Create, test and iterate prototypes, patterns and components across different levels of fidelity.
• Advise teams on inclusive, accessible and environmentally sustainable design, ensuring work meets relevant standards.
• Support and mentor colleagues, building capability and confidence in user-centred design.

Essential:

• Extensive experience designing user flows, interface behaviours and patterns across complex services.
• Proven ability to use research, analytics and evidence to develop, test and improve design ideas.
• Experience of prototyping, from rapid exploration through to tested, developer-ready designs.
• Figma experience.
• Proficient in developing and applying design patterns, components and standards to ensure consistency.
• Ability to clearly document and communicate design decisions, risks and unresolved issues.
• Strong stakeholder management skills, with the ability to influence across team and profession boundaries.
• Experience of leading design workshops with colleagues from multiple disciplines and levels of seniority.
• Ability to explain sophisticated design ideas and concepts to specialists and non-specialists, using sketches and prototypes of design ideas

Desirable:

• Public Sector / GDS experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a Disability Confident employer, Homes England encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, Homes England welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".