Senior Guest 360 Program Manager

Role: Guest 360 Program Manager

Location: Fort Lauderdale preferred, open to remote or relocation for the right person.

Duration: Contract-to-Hire, start ASAP.

Availability: Ideally someone available now or between roles who can start quickly.

Job Description:

We are looking for a young, high-horsepower engagement manager to run the Guest 360 program day to day. Contract-to-hire, full time, starting as soon as possible. This is the business-side counterpart to the technical roles: someone who runs the operating rhythm, builds the cost and value case, keeps a cross-functional Marketing, IT, and vendor effort on track, and holds people to timelines.

The profile is early-career ex-consulting, not a seasoned independent. Someone with the BCG-style toolkit: structured, sharp, fast-learning, strong on Excel and PowerPoint, good at running a plan and chasing people down, but two to five years in and coachable. Domain matters less although marketing, sales, and pricing preferred. We care about raw problem-solving and hustle, and we will teach the data and identity content.

Profile in brief:

·       Two to five years of experience. Early-career operator, not a senior consultant.

·       Ex-MBB or top strategy and operations background (BCG, Bain, McKinsey, Strategy&, LEK, Oliver Wyman, EY-Parthenon, Deloitte Strategy & Operations, Accenture Strategy), or a strong BizOps, Strategy, or Chief of Staff function at a well-run company.

·       Structured problem-solver who can excel on any topic. Coachable, eager, hands-on, proactive.

·       Strong written communication, Excel, and PowerPoint, with evidence of running things end to end.

·       Nice to have exposure to data, analytics, CRM, or marketing, and comfort around executives.