Senior Franchise Business Coach

This is a remote position.

The Opportunity

4Ever Young is hiring a Senior Franchise Business Coach to own performance coaching for an assigned franchisee portfolio. This is a high-accountability field coaching role: you’ll diagnose performance gaps, build action plans with clear owners and deadlines, and run a repeatable cadence that moves key KPIs – within a med spa-adjacent, service-provider model.

This is a remote role with heavy travel (up to ~70%). Success looks like a disciplined operating system: scorecards, structured check-ins, documented follow-through, onsite diagnostics when needed, and consistent accountability conversations that drive measurable improvement.

What You’ll Do

• Run performance coaching using scorecards, structured check-ins, and documented follow-through
  
• Diagnose underperformance and prioritize the highest-leverage fixes (capacity/utilization, staffing, conversion, retention, standards)
  
• Build and track action plans tied to deadlines and measurable outcomes – who owns what by when
  
• Influence franchisees without authority; hold commitments and navigate hard conversations
  
• Conduct onsite reviews, interventions, and support new location openings and onsite training as needed
  
• Partner with internal teams (Ops, Marketing, Training, Development) to remove blockers and accelerate execution
  
• Track progress in tools like Zenoti/CRM + Microsoft 365 (or comparable) and use reporting to drive follow-up
  

Outcomes You’ll Be Expected to Move

• YoY revenue growth
  
• Membership / recurring revenue (net gain + retention)
  
• Conversion (lead-to-prospect, consult-to-close or equivalent)
  
• Average ticket / service mix
  
• Client/patient experience + quality execution
  
• Operating standards adoption / training compliance
  

Requirements

Must-Haves (Non-Negotiables)

• 3+ years franchisor-side Franchise Business Coach (or Franchise Consultant / Field Ops Coach equivalent) with an assigned franchisee portfolio
  
• Experience in a tightly similar space to med spa – aesthetics / wellness / beauty; membership/service delivery; provider-based operations
  
• Proven KPI ownership with specifics: baseline → action plan → execution cadence → measured results (numbers + timeframe required)
  
• U.S.-based, within practical distance of a major airport, and able to sustain up to ~70% travel
  

Adjacency Policy

• Target lane: Franchisor-side FBC in med spa / aesthetics / wellness / beauty brands
  
• Allowed adjacent lane: Franchisor-side FBC in highly SOP-driven franchise healthcare service brands that behave like consumer service ops (example: AFC Urgent Care)
  
• Not a fit: Traditional hospital/health-system ops, non-franchise medical ops, purely clinical leadership, or “healthcare” without franchisee coaching and portfolio ownership
  

Nice-to-Haves

• New center opening / launch readiness experience
  
• Zenoti experience (or similar POS/CRM)
  
• Membership conversion / retention enablement
  
• Dashboard-driven coaching discipline – clear scorecards, structured check-ins, documented action plans
  

Benefits

What This Role Offers

• Compensation: Up to $120,000 target total compensation (base + target bonus)
  
• Employment: Full-Time (W2)
  
• Travel: Up to ~70% with travel support
  
• Benefits package and travel support: details shared during the interview process
  

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

placeM!NT is supporting 4Ever Young with recruitment. All communication will come from a @placemint.agency email address.

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable).