Senior Field Application Engineer (cryo-EM)

Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale. Join 100,000 colleagues who bring our Mission to life each day to enable our customers to make the world healthier, cleaner and safer. You’ll find the resources here to achieve your career goals and help take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Division

You will be a part of the Global Team of Field Application Scientists within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.

Location: Onsite New York City, NY

How will you make an impact?

Our Team has one, unified goal – to help our customers be successful in their research. We do this primarily by delivering world-class training and support for our customers with cryo-electron microscopy. In addition, we also support our field service, marketing, sales, and R&D teams.

What will you do?

Microscope management of service issues within the scope of a regular end user’s responsibility, including but not limited to the following:

• Coordinate with site lab personnel and with Supplier’s service team to schedule service. Checking on data quality/alignments when needed, ensuring the facility is stocked with various microscopy needs.
• Proactively designing and implementing improvements in the workflow to improve speed, quality and reliability of data collection on Supplier’s equipment
• Maintaining open communication with site scientific team to enable IT requirements for Supplier instrument operation
• Work closely with users for microscope time slot scheduling and management
• Collaborate with site Scientists to ensure all reasonable documentation regarding the scope of work is completed in a timely manner
• The scientist will follow Supplier’s standard operating procedure for reporting service issues and will open service calls as necessary (at which point the issue will be owned and managed by Supplier’s field service team who will interface with both the scientist and site). Microscope maintenance is outside of the scope of this Project Agreement and shall be the subject of one or more separate agreements.
• Grid loading and data collection
• If time permits, grid preparation and data processing
• Receiving of Cryo-EM samples and storing them properly
• New features and methods testing
• Training of users regarding grid preparation and data collection
• Co-author publications as approved in writing by site and Supplier
• Adhere to confidentiality or NDA agreements.
• Ability to work remotely on projects solely if deemed necessary by the site due to circumstances outside of normal control (e.g., restrictions on in-person lab work due to COVID)

How will you get here?

Minimum Experience & Education

• 3 + years’ experience in routine equipment maintenance, microscope operation, and computational aspects of Cryo-EM.
• 1+ years’ experience leading efforts to maintain and elevate the Cryo-EM customer experience
• Strong track record of scientific accomplishments within one or more Cryo-EM techniques
• Ph.D. degree with a focus on Cryo-EM structural biology

Knowledge, Skills, Abilities

• Excellent written and oral communication skills with ability to work in cross-disciplinary drug discovery environments.
• Excellent team player that can also work well independently and remote;
• Experience interacting with customers, service engineers, product marketing managers, and R&D.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards