Become a part of our caring community
 

With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Our Change Management team is looking for someone strategic, highly organized, and ridiculously creative to craft internal communication change management plans that help sales agents and their leaders prepare for and adopt changes to products, processes, and technologies.

As the Senior Enterprise Transformation Professional, you will support enterprise transformation initiatives that improve performance, efficiency, and strategic alignment.

Here's what you'll do

• Sit at the table with stakeholders from Sales Leadership, Product Management, Customer Experience, Learning & Development, Marketing, Insurance, and Technology to learn what's changing, when, and who it impacts
• Develop marketing-style internal communications that generate excitement for employees and clarity for leaders about what's coming
• Use and experiment with different tactics and messaging for different audiences to raise awareness about how a change will impact their role or the roles they support, what to expect, and how to prepare now
• Foster and share thought leadership about the best ways to use communication to influence user adoption
• Plan, design, write, and manage emails, instant messaging campaigns, intranet sites (SharePoint), Teams channels, newsletters, presentations, reference guides, etc.

How this is not like other communications roles

• This job isn't about communication. It's about how people change
• You won't just be developing and producing content. You'll shape strategy
• Your goal isn't to give someone information. It's to help them change their mind, their behavior, or their routine – and be excited about doing it
• Your job doesn't stop once communication is out the door. You pause, assess, and use data to adjust in real-time to continue shaping things while they're in flight
• You're embedded in the project team who's creating the change you're telling people about
• You'll personally deliver the big picture to people experiencing the change and present the outcome to their leaders
• You'll help design someone's journey through change and your communication will be their compass

Use your skills to make an impact
 

Required Qualifications

• 5 or more years of experience in change management, internal communications, organizational development, marketing communications or related work
• Experience articulating complex messages in a simple manner and tailoring them to different audience needs (leader vs individual contributor vs customer)
• Strategic thinker - can learn of a change, discern how it may impact people, then proactively develop a change communications strategy
• Strategic planner - can determine and outline who needs to know what level of information at different points in time, and what method to communicate it to them.
• Innovative thought leader - can effectively evaluate and advise on how different messaging, tactics, and media influence user adoption
• Creative content developer - can use design principles to present meaningful information in a way that is visually engaging and easy to digest
• Writer - can write polished announcements, emails, presentations, SharePoint site copy, or instructions that drive end-user excitement, clarity, and action
• Presenter - can professionally present strategy, timeline, and big picture messaging to small or large groups and tactfully field questions
• Detail-oriented and organized - can develop and manage a communication pipeline/calendar; report on weekly deadlines, status, and progress to leaders and stakeholders
• Ability to interact with and defend their strategy or solution with senior management
• Ability to foster partnerships and rapport across teams to build a communication network

Preferred Qualifications

• Certified in change management, such as Prosci Change Practitioner
• Proficient in SharePoint administration
• Proficient in Power Automate workflows
• Proficient in image design or editing software, such as Adobe Creative Cloud

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-16-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.