Senior Engineering Manager Twilio’s Conversational Agents
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AI Summary
Lead the engineering strategy and execution for enabling customer AI agents to securely consume Twilio platform capabilities. Collaborate with cross-functional teams to build scalable systems and cultivate a high-performing engineering team.
See yourself at Twilio
Join the team as Twilio’s next Senior Engineering Manager in Twilio’s Conversational AI Organization, leading our Agent Connect team.
About the job
The Agent Connect team at Twilio is building the bridge between AI agents and the Twilio platform and we are seeking a Senior Engineering Manager to lead the team and help set their strategy. This role will lead the team responsible for enabling Twilio customers building and operating best in class agents to connect those Agents to all of Twilio’s channels and our conversation primitives. If you’re interested in helping spearhead how Twilio wants customers to build AI Agents and connect them to Twilio, this role is for you!
Responsibilities
In this role, you’ll:
- Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
- Build and scale systems that power the connections between AI agents and the Twilio platform.
- Collaborate across product, platform, security, and go-to-market teams to identify high-impact use cases and deliver production-ready solutions to our customers.
- Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
- Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
- Acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
- 3+ years of experience directly supervising teams of engineers across different disciplines.
- Experience fostering a culture of technical excellence and guiding a team through technical design decisions
- Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.
- Strong customer focus, our feedback loop with customers will be very tight
- Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.
- Passion for emerging technologies and staying up to date on their latest developments
Desired:
- Experience building a product from idea to product market fit (zero to one).
- Experience leading the development of products or features which leverage LLMs
- Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.
Location
This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
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The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200.00 - 259,000.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360.00 - 274,200.00
- Based in the San Francisco Bay area, California: $243,680.00 - 304,600.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until May 25th, 2026, but may change based on business needs.
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