Senior Engagement Manager

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About the Role: As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer.

You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects.

Responsibilities :

• Showing a good understanding of fraud and risk management, relating it to products and service within the firm

• Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps

• Developing and delivering fraud strategies, providing solution training and transfer of knowledge

• Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution

• Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice

• Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables

• Ownership of key strategic customer accounts to maintain ongoing customer engagement and opportunities to further embed services.

• Serve as a trusted advisor to senior stakeholders at client organisations.

• Analyse holistically fraud trends and client KPIs to recommend tuning and improvements.

• Lead workshops and presentations for executive and operational audiences.

Requirements :

• Experience in consulting, professional services or banking

• Understanding of financial industry and knowledge of fraud related areas

• History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers

• Problem solving and critical thinking skills

• Experience working with rule engines and fraud solutions is considered an asset

• Fluency in English

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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