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The Senior Encounter Data Management Professional drives encounter data quality, compliance, and operational performance. This role uses data analysis and process improvement strategies to enhance submission accuracy and acceptance rates. The position leads complex initiatives, solves operational challenges, and partners with stakeholders to implement sustainable solutions. Exercises significant independence while contributing to departmental goals and strategy.

The Senior Encounter Data Management Professional leads a team of 2–5 associates and oversees Medicare and Medicaid encounter data operations. This role improves processes, analyzes data to drive submission accuracy and compliance, and develops solutions that increase acceptance rates. The position partners with leadership to resolve complex issues, influence strategy, and deliver operational improvements. Works independently with significant responsibility for priorities and outcomes. You will report to the Manager, Encounter Data Management to and be a part of Encounter Submissions team.

Use your skills to make an impact

• Serve as a subject matter expert for Medicare and Medicaid encounter error correction processes.
• Lead recurring meetings with cross-functional partners to review inventory, operational issues, and process updates.
• Present performance results, key accomplishments, and areas of concern to business stakeholders.
• Serve as the primary contact for encounter-related projects and initiatives.
• Identify and implement process improvements to increase efficiency, quality, and compliance.
• Provide coaching, training, and ongoing support to team members and associates.

Use your skills to make an impact
 

Required Qualifications

• 3+ years of experience in Medicare and Medicaid claims, encounters, auditing, or payment integrity operations.

• 2+ years of experience coordinating the work of associates or project teams.

• 2+ years of experience analyzing large datasets and using data to identify trends, resolve issues, and support decisions.

• 3+ years of experience working in a health insurance, managed care, healthcare, or related regulatory environment.

• Demonstrated experience delivering accurate results in a high-volume setting.

Preferred Qualifications

• Bachelor's degree in business, Finance, Operations or other related fields
• Prior demonstrated experience with project management
• Working knowledge of SQL writing, creating, and/or running queries (ORACLE, Microsoft SQL Server)
• 1+ years experience working in CAS and CI
• 1+ years of X-12 data knowledge
• Six Sigma certification

Additional Information

Work-At-Home Requirements

• To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Process

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$78,400 - $107,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-14-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.