Senior DocOps Engineer | WFH | Dayshift

Senior DocOps Engineer | WFH | Dayshift

Role Summary:
The L3 DocOps Engineer is a senior-level documentation specialist responsible for establishing and managing an enterprise documentation platform and Docs-as-Code practices for a global hospitality client. Operating from Atos’s Global Delivery Center (Philippines), this role emphasizes integrating documentation into DevOps/Cloud workflows and aligning with IT Service Management (ITSM) best practices. The L3 DocOps Engineer ensures documentation is well-structured, continuously updated via CI/CD pipelines, easily accessible to global stakeholders, and supports an Application Management Services (AMS) environment.

Key Responsibilities:

• Documentation Platform Ownership: Lead the design and maintenance of the documentation ecosystem (e.g., Confluence spaces, Git-based repositories, static site generators), ensuring compatibility with existing infrastructure and DocOps principles.

• Information Architecture & Templates: Define a unified documentation structure and taxonomy that categorizes content by user persona and lifecycle stage. Develop standardized templates (Markdown/Asciidoc or similar) for user guides, architecture overviews, FAQs, etc., emphasizing reusability and consistency.

• Automation & CI/CD Integration: Implement and manage CI/CD pipelines (e.g., Jenkins, GitLab/GitHub Actions) to automate documentation publishing, including link integrity checks, formatting/linting, and version control. Ensure documentation updates are seamlessly integrated into development/deployment workflows with proper versioning and rollback mechanisms.

• Docs-as-Code Workflows: Establish and enforce documentation contribution processes (branching strategies, merge request/pull request templates, peer review workflows) that treat documentation like code. Promote best practices for collaborative documentation editing, review, and approvals.

• Stakeholder Collaboration: Work closely with cross-functional teams (development, QA, operations, support) to gather documentation requirements and incorporate feedback. Conduct regular reviews with client stakeholders, adapting documentation strategies to evolving needs and ensuring content accuracy and relevance.

• Continuous Improvement: Monitor usage patterns and gather metrics/feedback on documentation effectiveness. Identify opportunities for improvement or further automation (e.g., enhanced search integration, advanced content delivery) and drive iterative enhancements to the DocOps platform.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience in relevant fields.

• Documentation & Technical Expertise: Proven experience (5+ years) in technical documentation, technical writing, or content management in an IT or software environment. Strong understanding of DocOps or documentation-as-code practices, including version control (Git) and markup languages (Markdown, reStructuredText, etc.).

• DevOps & Automation Proficiency: Hands-on experience with CI/CD pipelines and DevOps tools (e.g., Jenkins, GitLab CI, GitHub Actions) to automate processes. Familiarity with scripting (Shell, Python, etc.) for automation tasks and integration of documentation workflows.

• Tool & Platform Knowledge: Proficient with enterprise documentation platforms (such as Confluence or similar wiki/knowledge base systems) and static site documentation generators or publishing tools. Understanding of search and indexing technologies to improve document discoverability.

• ITSM & Cloud Concepts: Basic knowledge of IT Service Management (ITSM) processes (e.g., change management, knowledge management in an ITIL context) and familiarity with cloud services or modern infrastructure to align documentation with environment (AWS, Azure, etc.).

Preferred Skills (Nice to Have):

• Certifications: Industry-recognized certifications such as ITIL Foundation, AWS/Azure Fundamentals, or DevOps certifications (e.g., Docker, Kubernetes, CI/CD) are advantageous.

• Advanced Tools Familiarity: Experience with static site generators (e.g., MkDocs, Jekyll, Sphinx) or documentation frameworks, and modern search/indexing solutions.

• Domain Experience: Prior exposure to the hospitality or travel industry’s IT environment or content management tools is a plus.

• Process Methodologies: Understanding of Agile/Scrum frameworks and experience working in a global or distributed team environment.

Experience Level:
This is a Level 3 (L3) – Senior Engineer role. A minimum of 5–7+ years of relevant experience is expected, including substantial experience in technical documentation/knowledge management and exposure to DevOps or software development environments. Candidates should have demonstrated leadership in managing documentation projects or platforms, and the ability to work independently in a senior/lead capacity.

Certifications:
While not mandatory, the following certifications are considered beneficial:

• ITIL Foundation or similar – to facilitate alignment with ITSM and knowledge management processes.

• Cloud platform certifications (e.g., AWS, Azure) – to support understanding of cloud documentation frameworks.

• DevOps/Automation certifications (e.g., Kubernetes, CI/CD pipelines, or relevant vendor certifications) – to validate expertise in automation and DevOps practices relevant to documentation management.

Soft Skills / Behavioral Expectations:

• Exceptional Communication: Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear, concise manner for various audiences.

• Collaboration & Leadership: Strong collaborative mindset, able to work with diverse global teams (engineering, operations, product, etc.) and lead stakeholder workshops or training sessions on documentation processes.

• Analytical & Detail-Oriented: Keen attention to detail in documentation quality. Analytical approach to solving content organization problems, and the ability to think in terms of systems and processes.

• Proactive & Ownership: Self-driven and proactive in identifying gaps or improvements in documentation. Demonstrates ownership and accountability for the documentation platform’s success.

• Adaptability: Comfortable working across different time zones and adjusting to changing project needs. Exhibits flexibility and resilience in a dynamic, managed services environment.

Working Conditions:

• Location & Team: Based in the Atos Global Delivery Center (Philippines), working offshore to support global teams. Primarily operates during local business hours, but with flexibility to accommodate international collaboration and urgent requests outside standard hours when necessary.

• Environment: Functions in an Enterprise AMS/Managed Services context, closely interacting with remote teams and client stakeholders. Virtual collaboration tools (video conferencing, shared repositories) are extensively used.

• Scope of Impact: Will be part of a global support structure, ensuring documentation is accessible and maintained round-the-clock. May involve periodic on-call support or shift rotations if needed for critical documentation updates aligned with release cycles or global time zones.

#LI-PH #LI-PHI#LI-PHE