Senior Director, Technology Solutions

Brown & Brown is seeking Senior Director, Technology Solutions to join our growing team in Daytona, FL, Plano, TX, or Boston, MA!  

The Senior Director, Enterprise Technology Solutions sets the long-range direction for Enterprise toolsets & systems and partners with corporate functions to enable the business through reliable, secure, and customer-centric technology. This leader brings a strong sense of urgency and a bias to action—anticipating needs, removing obstacles, and delivering outcomes that improve how teams work every day. The role establishes, plans, and administers overall policies and goals for Enterprise Technology Solutions, analyzes technology needs and service delivery across corporate functions (including Legal, Marketing Communications, Team Resources, Accounting & Finance, and Acquisitions), and identifies practical ways to meet business objectives by optimizing existing capabilities and building new solutions. The role also leads research and selection of IT equipment, applications, and supplies—balancing speed, value, and long-term sustainability. 

How You Will Contribute:  

• Creates functional strategies and specific objectives for Corporate/HQ Technologies that directly enable business priorities and improve teammate productivity.
• Develops and executes budgets, policies, and procedures that strengthen the functional infrastructure—moving quickly from plan to action while ensuring disciplined governance.
• Leads the design, implementation, and continuous improvement of service ownership and service taxonomy, service level management, the service catalog, and service portfolio management—driving clarity and fast execution across the business.
• Oversees ITIL service operations and transition activities (incident, problem, request, knowledge, change, and configuration management), ensuring rapid response, clear accountability, and dependable service for corporate partners.
• Articulates and executes a practical communications strategy for service management that keeps stakeholders informed, sets expectations, and accelerates decision-making.
• Enables continual service improvement through effective, transparent metrics tied to key performance indicators and critical success factors—using data to prioritize, act, and deliver measurable business outcomes.
• Acts as a guide, coach, and mentor for Technology Services staff—prioritizing teammate development and growth through clear expectations, hands-on coaching, and opportunities to build mastery in ITSM processes and leadership behaviors.
• Other duties as assigned.

Skills & Experience to be Successful: 

• Bachelors degree
• 15 or more years in IT and business/industry
• Five to seven years of leadership responsibilities
• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Expertise in budget planning, financial management and workforce management
• Strategic planning and advanced leadership skills
• Knowledge and understanding of the current and developing strategic information requirements of a major research university.
• Ability to improve operational efficiency, service delivery and information management across the IT organization
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
• Ability to develop requests for and evaluate proposals in reference to leading edge information services technology.
• Ability to provide strategic guidance and counsel to internal customers in the assessment and development of existing and/or proposed systems.
• Ability to foster a cooperative work environment.
• Experience implementing cross-functional process improvements with aptitude for business or process design
• Experience driving organizational change through facilitation and consensus building
• Experience implementing cross-functional process improvements with aptitude  for business or process design