Senior Director, Commercial Mid-Market

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Director of Commercial Mid-Market partners with our employer clients on strategic initiatives to ensure future success.  The Sr. Director leads a team of Strategic Account Executives, and has accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders.

This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Partners with Client Executives and key business stakeholders to develop and execute a strategic client plan that addresses client's business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty
• Establishes, cultivates, and manages, the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
• Refines client strategy through continual discussions with client stakeholders, and detailed understanding of client context
• Acts as "ambassador" for Optum at client, advancing Optum's interests with client stakeholders.   Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers
• Ensures contract compliance, including negotiation and reporting of performance guarantees.  Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
• Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client's business
• Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution.  Holds functional teams accountable to deliver against client requirements and expectations
• Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes
• Key liaison between client and Optum business leaders
• Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc.
• Ensures Client Satisfaction and client willingness to serve as a reference

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in strategic client relationship management within a PBM or health care space
• 5+ years of experience working with senior level c - suite executives and demonstrating progressively increasing responsibility
• 2+ years of experience leading a team to deliver client results 
• 2+ years of experience with Employer client contract management
• Experience with PBM financial components including Profit & Loss statements 
• Experience messaging, positioning, and presenting information for maximum customer impact and influence 
• Experience leading the RFP (Request for Proposals) process, finalist presentations and negotiating client contracts (specifically, Renewals and Market Checks)
• Experience working with complex health care solutions (e.g., outsourced health care solutions)
• Experience working in a highly matrixed organization 
• Ability to travel up to 25%25

Preferred Qualifications:

• Experience initiating project plans and successfully managing projects to full execution
• Experience managing client performance guarantees
• Employee engagement experience, specifically, building high-performing teams, team engagement, and employee retention as documented by improved employee satisfaction scores
• Proven team development/training/mentor experience including operationalizing development plans and ongoing training to support the team, client, market, and business needs
• Experience using Copilot or other AI tools

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.