Senior Director, Clinical Payments - Flex

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

SUMMARY: The Senior Director, Clinical Payments – Flex is a full-time position responsible for the strategic leadership, market development, growth and operational oversight of Worldwide's Flex Payments business.

The Senior Director, Clinical Payments – Flex is responsible for development of commercial strategy, sponsor engagement, proposal support, operational readiness, service development and

global delivery capabilities for Flex Payments solutions.

RESPONSIBILITIES:

Tasks may include but are not limited to:

Responsibilities include leadership of the Flex Payments business including:

• Develop and execute the strategic growth plan for Flex Payments.
• Support Business Development, Proposals and Operational teams in the identification, development and conversion of Flex opportunities.
• Act as the primary owner of all Flex opportunities from initial assessment through implementation and delivery readiness.
• Collaborate with Sponsors, Business Development, Finance, Project Management and Operational teams to develop fit-for-purpose payment solutions.
• Evaluate sponsor requirements and determine the most appropriate commercial and operational delivery model.
• Develop pricing assumptions, budgets, resource plans and implementation strategies for new opportunities.
• Ensure proposed solutions are operationally feasible, scalable and aligned with Worldwide capabilities.
• Support proposal development, bid defences, sponsor meetings and commercial negotiations.
• Develop and maintain Flex service offerings, operating models and supporting documentation.
• Identify opportunities to expand Worldwide Clinical Trials service offerings through strategic payment solutions.
• Drive continuous improvement of Flex processes, systems, service offerings and delivery models.
• Develop and monitor pipeline metrics, conversion rates, implementation readiness and operational performance indicators.
• Collaborate with Clinical Payments leadership to ensure alignment of Flex initiatives with broader departmental objectives.
• Partner with Finance to support business cases, revenue forecasting, investment analysis and growth planning.
• Establish implementation strategies for newly awarded opportunities and ensure successful transition into operational delivery.
• Collaborate with Technology, Finance, Accounts Payable and Resource Management teams where required to support implementation and scalability.
• Build, lead, coach and develop Flex Payments personnel as the organization grows.
• Participate in client, sponsor and project team meetings as required.
• Participate in all required applicable trainings.
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

OTHER SKILLS AND ABILITIES:

• Exceptional leadership skills.
• Strong commercial and business acumen.
• Advanced knowledge of Clinical Payments operations and investigator payment processes.
• Strong understanding of CRO proposal development, budgeting and sponsor contracting.
• Excellent written and verbal communication skills.
• Ability to influence and collaborate across multiple departments and levels of the organization.
• Ability to work independently and as a team member.
• Strong interpersonal skills in a fast-paced and rapidly changing environment.
• Ability to exercise independent judgment with sensitivity to decisions requiring executive approval.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and competing deadlines.
• Strong organizational skills.
• Advanced skills in Microsoft Office applications including Excel, PowerPoint and Word.
• Knowledge and understanding of ICH, GCP and FDA or EU directive regulations (as applicable) as well as local regulatory requirements.
• Excellent spoken and written English skills.
• Energetic, diligent and customer-oriented.

REQUIREMENTS:

• At least 12 years' experience within CRO, Pharmaceutical, Biotechnology or related clinical research environments.
• At least 5 years' experience in a leadership role.
• Demonstrated experience in Clinical Payments, Finance, Operations, Business Development, Proposals or related functions.
• Experience supporting sponsor-facing commercial activities and proposal development.
• Experience leading global and cross-functional initiatives.
• Four-year college curriculum or university degree OR
• Skill sets and proven performance equivalent to above.
• English, written and spoken, advanced level.

At Worldwide Clinical Trials, we are committed to fostering an inclusive and equitable workplace by providing transparent compensation.

The salary range for this position is annually (For hourly paid positions, the stated salary range reflects hourly rates):

The salary range provided is intended to give candidates an understanding of potential earnings. Compensation will fall within the provided range, and it not a guarantee of exact salary. The final salary will be determined based on relevant experience, performance, education, and internal equity. In addition to base salary, we offer a competitive benefits package depending on location. We ensure pay equity and transparency and comply with all applicable labor laws. Salary information will be discussed during the interview process, and we encourage candidates to inquire about compensation at any stage.

We love knowing that someone is going to have a better life because of the work we do. 

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.