Senior Director, Business Transformation

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. 

Position Purpose: In conjunction with leadership, leads strategic business transformation programs with enterprise impact. Act as a trusted advisor and strategic partner to Centene leadership. Assist with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio. Additionally, manage a team responsible for adhering to the department's Business Transformation Methodology. Source talent, coach, train, mentor and provide feedback; conduct annual reviews and all matters required by HR. This role will lead enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes. The ideal candidate thrives in ambiguity, brings a strong sense of ownership, and has the ability to build trust, accountability, and structure across complex, matrixed organizations.

• Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency.
• Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques.
• Provides guidance, leadership and support to Senior Management in identifying opportunities, providing solutioning, and collaborating to develop strategy.
• Through established partnership with senior management, actively seeks identification of new initiatives including scope, problem statement, stakeholders, and expected outcomes necessary to guide portfolio prioritization. Leads execution of an Enterprise Prioritization Assessment where applicable.
• Demonstrates thought leadership through out of the box thinking and leveraging deep knowledge of business processes and systems.
• Manages a diverse business transformation portfolio affecting organization design, process execution, technology landscape, and business strategy.
• Leads service offering definition and ensure consistent and superior quality product delivery.
• Oversees proposed business valuation maximizes impact with an emphasis on hard dollar Return on Investment (ROI) savings or cost avoidance scenarios.
• Sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget.
• Sets direction, allocates, and reallocates utilization of resources as required across multiple departments.
• Performs other duties and special projects as assigned.

Education/Experience:
Bachelor’s degree in related field. 9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management. Consulting experience preferred. Experience supporting Appeals functions across enterprise healthcare operations strongly preferred. Demonstrated success building teams or functions in ambiguous, fast-changing environments strongly preferred.

License/Certification: Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred.

By applying to this requisition, you acknowledge and understand that you may be considered for other job opportunities for which Centene believes you may be qualified.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act