Senior Customer Success Manager IL

WE ARE MINE

We power hundreds of organizations to elevate their privacy and data protection programs, and the feedback is fantastic. We are the fastest-growing and highest-rated privacy software in G2.

Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and secured more than $40M in funding from leading investors, including Google’s AI fund, Battery Ventures, PayPal Ventures and more.

Let us give you a quick overview of what you can expect as part of our team:

Why Join Us?

Magic in the Making:

• Innovative Projects: Be part of shaping the future of data privacy.
• Strong Financial Backing: Over $40 million raised from leading investors.
• High Impact, Low Ego: We value humility and focus on making a significant impact.
• Work-Life Balance: Prioritizing a healthy balance between professional and personal life.

Tools for Success:

• Latest Technology: The newest MacBook Pro.
• Comfort: Noise-canceling headphones.
• Cool Swag: Enjoy our awesome company merchandise.

Learning and Growth:

• Continuous Learning: Access to online courses, books, and meetups.
• Professional Development: Opportunities to attend conferences worldwide.
• Inspiring Colleagues: Work with motivated and inspirational team members.

We’re in this together:

•  All social benefits (Inc health ins).
•  Generous stock options plan.
• Remote work.
• You manage your own time.
•  Personal matters and family come first.

You will

Customer-focused who thrives in a dynamic, fast-paced work environment. You’re motivated, independent with excellent communication skills. You’re methodological and detail-oriented and have a record of communicating with people globally. You know how to identify challenges and solutions while engaging with customers and are passionate about technology and its ability to improve people's lives.

You have customer success management experience in a B2B SaaS company with 5 years of experience.

You are an English native speaker and willing to work Mon-Fri and accommodate our customers’ working hours.

As Customer Success Manager, you will:

• Provide guidance, support, and technical solutions to MineOS users’ questions - focusing and owning product adoption and day-to-day usage.
• Communicate with Mine’s strategic customers on a daily basis, using written channels and meeting them face-to-face. 
• Develop expertise in our product and stay up to date on new features and improvements.
• Analyze user behavior and feedback.
• Work to improve the quality of our processes and customer journey by identifying knowledge gaps and problematic flows.
• Develop and maintain positive customer relations and satisfaction achieving a trusted advisor role.
• Influence the way we engage with our users and to ensure a great user experience.

Mine Software is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Responsibilities

Requirements

Equal-opportunity

Benefits