At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Job Purpose:
This position is responsible for the identification and triage of events affecting HCSC to reduce the business impact and facilitate the appropriate response. Crisis Management coordinates activities across the enterprise to engage appropriate parties in response to a business interruption or anticipated business interruption.

Job Responsibilities:
 Serving as Crisis Management Duty Officer acting as the primary point of contact for crisis notifications and incident escalation.
 Monitoring of macro, operational, employee, and other types of business risks and determining potential impact to HCSC.
 Activation of crisis teams and facilitation of discussions.
 Management of employee mass notification.
 Conducting crisis management exercises and administration of training for stakeholders.
 Preparation of reports, incident briefings, risk assessments, and dashboards for review by senior leadership/ board of directors.
 Develop and maintain software tools for Crisis Management utilization. Serve as lead change control for software products; track and implement approved changes. Recommend technical developments to management and resolve technical and/or business issues.
 Design and generate management reports, including zip codes impacted by severe storms/flooding; Provide first and second level technical support for staff and other end users.
 Maintain documentation library in Sharepoint for changes, enhancements and upgrades.
 Design and deliver training and guidance on CM systems to others in the enterprise as required.
 Coach users and support tool and data utilization in CM activities, such as CM planning, reporting, and exercises.

Required Job Qualifications: 

• Bachelor Degree and 8 years experience in crisis management, emergency management, disaster recovery planning, or business continuity OR Master’s degree and 5 years experience.
• Ability to be on call to support off-hours emergencies.
• Available to be on call 24/7 on a rotating basis.
• Knowledge of crisis management, business continuity/disaster recovery planning methods.
• Experience in managing significant, multi-state disruptive incidents.
• Work management skills, including prioritizing, planning, and making progress on multiple simultaneous projects.
• Strong communication skills and proven ability to lead group discussions
• Exceptional interpersonal skills with a track record of fostering strong, collaborative partnerships across diverse teams
• Strong time management and prioritization skills, enabling consistent delivery of key deliverables in fast-paced environments

Preferred Job Qualifications:

• Bachelor or Graduate degree in emergency management, business resiliency, business administration, or information technology
• Professional Designation – Certified Business Continuity Professional (CBCP, CCMC, etc.) preferred
• Prior crisis management and/or business continuity experience at a large organization or consulting experience.
• Previous experience in health insurance industry
• Experience with Everbridge suite

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location.