Senior Coordinator of Clinical Operations

• Prior experience preferred- Credentialing required to practice as an RN in this setting and training are all provided on the job.  
• This role is ideal for nursing professionals looking for flexibility, who are also flexible themselves, well-organized self-starters who pick up on electronic systems quickly, those looking for autonomy with strong communication skills who work well with the team.
• Experience using Google Platform and navigating software programs

Position Summary:

The Senior Coordinator of Clinical Operations (SCCO) is responsible for supporting the Director of Clinical Operations and/or other clinical leaders, with the direct support and oversight of the RN CM/DNs as well as the clinical care of people supported.  This includes but is not limited to attending visits, reviewing paperwork, meeting with nurses and assisting leadership with performance reviews and employee evaluations.  The SCCO will also be responsible for the initial training/onboarding of new RNCMDNs.  This position will be assigned both proactive and reactive caseloads of people supported.  The SCCO will support the Director of Clinical Operations in overseeing and guiding all RN CM/DNs in their roles as well as conducting staff meetings, and providing supervision and training for their team.  They are directly responsible for being a support and a point of accountability for the Team Leads.  The SCCO is designated as a Mandatory/Essential employee. This employee is a Registered Nurse or Nurse Practitioner providing essential care to intellectually and developmentally disabled persons in the community and are required to report to work during State and/or National emergency periods. This may include traveling during periods with domestic travel restrictions. 

Essential Responsibilities: 

• Support nurses through phone calls, email and in person meetings
• Attend visits with new and struggling nurses
• Deliver on ongoing proactive leadership interventions that will both improve nurse morale and improve nurse quality.

• Assist with/conduct employee evaluations

• This position will be used to fill in for nurses during the absence of caseload coverage. 

• This position will serve as training and onboarding support for new nurses who will be taking over the caseload.

• Assist with/conduct employee discipline

• Promote employee retention through greater engagement and success

• Hold primary responsibility for ensuring that all RNCMDNs have all of their clinical documentation turned in on time.  

• Be responsive to the quality enhancement recommendations and findings to improve RN CM/DNs ability to provide for the needs of people supported, needs of the agencies and in their documentation. 

• Serve as a resource for the Provider Agencies and Team Leads. 

• Act as a support for the agencies and the nurses when there are concerns or questions about people supported and their nursing services. 

• Ensure training is conducted professionally and meets the needs of the DSPs being trained.

• Follow-up on any delinquent reports 

• Hold a caseload as and RN CN/DN when necessary and directed by the Director of Operations 

• Maintain responsibility for and oversight of training, supervision, management, and support for RN CM/DNs. 
  
  
  

• Serve as the Delegating Nurse/Case Manager for each client assigned. 

  1. When the client is first assigned, visit the client in the environment in which delegation occurs, conduct and complete an initial clinical assessment and develop the nursing plan of care.

  2. Every 45 days, visit clients in the environment in which delegation occurs for assessment. 

  3. Conduct Interim visits within 48 hours (almost all visits outside the 45 day schedule - this is an opportunity for nurses to earn additional pay) 

  4. Delegate administration of medication and other delegatable tasks to certified Medication Technicians.

  5. Train and ensure staff’s competency in nursing care plans, delegated nursing tasks, as well as managing medication errors.

Minimum Qualifications:

• Must have a working “smart” cell phone capable of making calls, receiving calls, receiving emails and sending emails.
• Current valid compact state of Maryland Registered Nurse license.