Senior Clinical Application Specialist

 Posted 2 months ago
     
5-10 years experience
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AI Summary

The Clinical Application Specialist provides on-site and remote training, technical troubleshooting, and workflow optimization for laboratory customers using Hologic diagnostic platforms. They act as a key technical liaison between customers and internal teams including Sales, Service, Marketing, and R&D to ensure high-quality clinical outcomes.

Territory: Korea 

Location: Ideally based in Seoul 

Travel: Approximately 50%, National Travel

Language: Written and conversational English and Korean is required.

Join Hologic’s Diagnostics team as a Clinical Applications Specialist and become a trusted partner to laboratories across Korea. In this field-based role, you will combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories successfully implement and maximize the value of Hologic’s diagnostic solutions.

Hologic’s diagnostic technologies enable laboratories to deliver fast, accurate results that support better patient care. As a Clinical Applications Specialist, you will work closely with laboratory teams to provide training, optimize workflows, and offer scientific and technical guidance to ensure confident and effective use of our in vitro diagnostic platforms.

Acting as a key technical partner, you will collaborate closely with colleagues across Sales, Service, Marketing, and R&D while supporting laboratories in achieving efficient operations, strong user experiences, and high-quality clinical outcomes.

What to Expect

  • Customer Training & Onboarding
    Deliver on-site and remote training for laboratory personnel on Hologic’s in vitro diagnostic portfolio. Support customers with assay setup, result interpretation, and instrument maintenance to ensure confident and effective system use.
  • Workflow Optimization
    Assess laboratory processes and recommend improvements that enhance efficiency and productivity using Hologic systems. Support integration with Laboratory Information Systems (LIS) and other laboratory technologies.
  • Technical Support & Troubleshooting
    Work alongside Field Service Engineers to resolve technical issues. Provide application-level troubleshooting for instruments, assays, and software to ensure smooth laboratory operations.
  • Clinical & Scientific Expertise
    Share relevant clinical insights and scientific knowledge related to Hologic diagnostic products. Engage in scientific discussions with laboratory professionals and act as a trusted resource for application-related questions.
  • Cross‑Functional Collaboration
    Partner with Sales, Marketing, and R&D teams to share customer insights and support continuous product improvement. Participate in product demonstrations, evaluations, and industry events when needed.
  • Compliance & Documentation
    Ensure training activities and documentation meet regulatory standards. Maintain accurate records of training sessions, customer interactions, and support activities.

What We Expect

  • Bachelor’s or Master’s degree in Life Sciences or Medical Laboratory Science
  • Minimum of 6 years’ experience working in a laboratory environment
  • Strong communication and presentation skills with the ability to train and engage diverse audiences
  • A customer-focused mindset with strong problem-solving and analytical abilities
  • Ability to work both independently and collaboratively within cross-functional teams
  • Willingness to travel extensively (up to 50%)

We’re looking for someone who is customer‑focused, proactive, and collaborative—someone who can represent the voice of the customer internally while working independently in the field. You’ll thrive in a fast‑moving environment, bring thoughtful problem‑solving to complex situations, and continuously look for ways to improve the customer experience.

If you enjoy combining scientific expertise with relationship‑building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that.

#LI-HE1 #LI-Remote

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