Senior Clinical Account Consultant

Key Responsibilities

Provide end-to-end Clinical Support Across the entire Client Lifecyle

Pre-Sale (deal support and solutioning)

• Partner with Sales to shape clinical sales strategy, discovery, and solutioning aligned to client clinical needs

• Translate Product capabilities into a credible, clinically grounded value proposition for healthcare professional audiences

• Design and deliver clinical product presentations and demonstrations; address clinical objections and questions

• Ensure proposed client commitments reflect real operational capabilities and configurations in partnership with Clinical Operations

Post-Sale (implementation, adoption, and performance)

• Support Account Management with clinical expertise to drive adoption, engagement, and program delivery success

• Collaborate with clients to implement clinical programs and initiatives and provide ongoing clinical guidance

• Devise key account management efforts by providing clinical support, addressing customer inquiries and concerns

• Advise on clinical best practices, workflow optimization, and quality improvement initiatives tied to client goals

Cross-Functional Bridging

• Collaborate with internal stakeholders to bridge and translate across teams so external messaging matches internal reality:

  • Product: design product presentations and demonstrations for healthcare professionals, showcasing clinical value story, use cases, and roadmap-aligned positioning

  • Clinical Operations: communicate credibility features, configurations, workflows, and “how this works in practice”

  • Analytics: guide analysis of healthcare data, clinical outcomes, and performance metrics to identify areas for improvement and implement evidence-based practices

  • Marketing: ensure alignment between clinical messaging and marketing materials

• Package insights into client-ready materials (talk tracks, decks, FAQs, evidence summaries) that Sales and Account Management can reuse

• Train and educate Account Management, Sales representatives and clients on clinical features and benefits to promote understanding and adoption of the company's products and services  

Clinical Support

• Serve as clinical subject matter expert for client guidance, support, and relationship management

• Stay current on industry trends, research, and relevant regulatory changes; translate implications into actionable guidance

Work Location / Travel

• This is a work from home position and one may live anywhere in the United States, but must be willing to work Eastern Time Zone hours as needed for meetings

• Travel: up to 25 % (as needed) for client support, to attend health fairs, conferences, etc.

Required Qualifications

• RN with active/eligible licensure in state of residence

• 7+ years of clinical experience in condition management, case management, PBM/Payor account management, or a related field

• Experience supporting Sales and Account Management in a client-facing, consultative capacity

• Strong executive-facing communication skills, including presenting to clinical and non-clinical audiences

• Ability to translate product capabilities, operational workflows, and analytics into clear client narratives and recommendations

Preferred Qualifications

• Experience with clinical program implementation, workflow redesign, and quality improvement

• Experience interpreting healthcare analytics, outcomes reporting, and performance measurement

• Experience partnering with product teams on clinical value propositions and materials

• Familiarity with regulated healthcare environments and guideline-based practice

​Education

• Bachelor's degree or equivalent experience