Senior Claims Representative (BI, GLPD, PIP)

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Manage a range of moderate to complex claims with minimal supervision, including bodily injury, PIP, and general liability property damage. Use critical thinking to research and develop a foundation for making coverage decisions.

Work Location

This position is an in-office role located in West Bend, Madison or Appleton, WI. 

This position offers both remote and hybrid work locations.  Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule.  Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. 

Responsibilities & Qualifications

We're seeking an experienced claims professional to join our team and handle a portfolio of moderate to complex Bodily Injury (BI), Personal Injury Protection (PIP), and General Liability Property Damage (GLPD) claims. In this role, you'll take ownership of claims from investigation through resolution, using strong analytical and critical thinking skills to evaluate coverage, determine liability, assess damages, and negotiate fair settlements.

The ideal candidate has experience handling complex casualty claims and a strong understanding of policy language, endorsements, contracts, risk transfer agreements, and indemnification tenders. You'll be responsible for maintaining accurate reserves, managing files effectively, presenting claims to committees when needed, and drafting reservation of rights and coverage denial letters. Success in this role requires sound judgment, strong negotiation and communication skills, a commitment to exceptional customer service, and the ability to consistently meet quality and audit standards.

We're looking for a collaborative team player who embraces change, contributes to projects and process improvements, and enjoys solving complex claims challenges. Candidates should have at least 2–3 years of complex claims handling experience, particularly in bodily injury and general liability property damage claims. A bachelor's degree in Business, Insurance, or a related field is preferred, along with AINS and/or AIC designations. This position is ideally suited for someone located in the Milwaukee or Madison metro area.

Salary Statement

The salary range for this position is $68,000-$90,000.   

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.  

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.