Senior Broadcast Engineer - Support. (North America or Canada based)

Who are we? 

Techex is a UK-based global leader in IP and cloud broadcast solutions. We design and deliver systems that power some of the world’s most valuable live video workflows. 

We work closely with leading broadcasters and streaming platforms including Fox, Paramount, NBC, DAZN, supporting business-critical live services where reliability and rapid response really matter. 

We build our own software and partner with world-class technology providers, combining deep engineering expertise with a strong focus on customer outcomes. 

Techex is expanding globally, with a growing presence in North America, and this role is key to how we deliver high-quality support across regions.   

The role can be based in Canada or North America.

The role 

This is a senior, hands-on support role focused on leading technical investigations and supporting customers through complex, live issues. 

You’ll work directly with customer engineering teams, take ownership of incidents, and play a key role in driving issues through to resolution. You’ll also support other engineers, helping bring structure and clarity to investigations. 

This role is suited to engineers who enjoy working in support, are comfortable in high-pressure situations, and take pride in delivering reliable outcomes for customers. 

What you’ll be doing 

Lead complex technical investigations with customers  

Act as a senior escalation point within the support team  

Own major incidents, ensuring clear communication and direction  

Work closely with development teams and partners to resolve issues  

Support and guide other engineers during investigations  

Contribute to service reviews and continuous improvement  

Build strong relationships with customer engineering teams  

Participate in an on-call rota for critical issues  

What we’re looking for 

Demonstrable experience in a technical support or operational engineering role  

Proven ability to handle live incidents and customer-facing situations  

A structured approach to troubleshooting and problem solving  

Clear and confident communication especially in customer-facing situations 

Essential Experience: 

IP-based media workflows  

Networking and transport protocols  

Linux systems  

Cloud platforms (AWS, GCP, or Azure)  

MPEG TS  

Media transport over IP (UDP, RDP, Zixi, SRT) 

Desired Experience:  

Experience with broadcast transport stream workflows, including multiplexing, switching, and stream processing in live or near-live media environments 

Familiarity with SCTE-35 ad signalling  

Working knowledge of contribution and distribution protocols and redundancy techniques such as seamless failover and SMPTE ST 2022-7 

Experience deploying and supporting software-defined media infrastructure in cloud or hybrid environments, including containerised (Docker/Kubernetes) and Linux-based deployments 

Exposure to broadcast monitoring and telemetry platforms such as Skyline Dataminer, InfluxDB, Datadog, or Splunk, and comfort working with REST APIs for system integration 

Why join Techex? 

Work at the centre of complex, high-value live systems  

Take ownership of real customer impact  

Be part of a growing global support function  

Opportunity to shape how support operates as the team scales