Senior Associate, Readiness Owner (Client Readiness)

Location Designation: Fully Remote 

Business Unit:

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions.

Role Overview:

The Readiness Owner is responsible for driving operational readiness and change management activities across initiatives impacting Client Implementation, Client Readiness, and related Group Benefit Solutions operations. This role partners closely with Experience Owners, Project Managers, Technology teams, and cross-functional business stakeholders to ensure new processes, systems, and capabilities are successfully implemented and adopted. Supporting portfolio priorities and PI planning cycles, the Readiness Owner translates strategic objectives into executable readiness plans, aligns operational workflows across onboarding, implementation, and servicing functions, and helps ensure successful business outcomes with minimal disruption to day-to-day operations.

What You'll Do:

• Assess operational impacts of strategic initiatives and process changes, define readiness requirements, and develop comprehensive readiness plans aligned with project milestones, portfolio priorities, and implementation timelines.
• Lead process engineering activities by mapping current and future-state workflows, identifying operational waste and process improvement opportunities, and developing documentation, SOPs, and supporting materials required to operationalize new capabilities.
• Identify operational risks, gaps, dependencies, and reporting requirements, develop mitigation strategies, and proactively escalate issues that may impact implementation success or adoption.
• Partner with Experience Owners, Project Managers, Technology teams, Client Implementation leadership, and business stakeholders to coordinate readiness activities, align expectations, and provide clear communication on readiness status, risks, and progress.
• Support testing, readiness validation, go-live execution, and stabilization efforts by ensuring business workflows are accurately represented in testing, resolving readiness gaps, monitoring adoption, and facilitating successful transition to business-as-usual operations.

What You'll Bring:

Required Skills:

• Bachelor’s degree or equivalent professional experience in business operations, project management, organizational change management, or a related field.
• Experience supporting operational readiness, business transformation, project delivery, or change management initiatives within a complex business environment.
• Strong understanding of implementation, onboarding, servicing, or operational workflows and the ability to evaluate impacts across interconnected business processes.
• Demonstrated experience with process mapping, workflow analysis, documentation development, and identification of process improvements that support operational excellence.
• Strong communication, facilitation, and stakeholder management skills with the ability to influence and build alignment across cross-functional teams without direct authority.
• Excellent analytical, problem-solving, organizational, and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment.

Preferred Skills

• Experience working within Agile delivery environments, including PI planning, portfolio management, or large-scale transformation programs.
• Familiarity with Group Benefits, insurance operations, client implementation, or service delivery organizations.
• Knowledge of organizational change management methodologies, readiness assessments, and adoption measurement practices.
• Experience developing training materials, job aids, standard operating procedures, and operational enablement resources.

Pay Transparency

Salary Range: $85,000-$115,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94259