Senior Associate- Operations - New York Payments

•    Bachelor's Degree
•    Minimum 4+ years working experiences in Payment Operations
•    Experience in handling cross border Payments including expert level knowledge of MT 100 series, MT 200 series and MT 700 series is a must. 
•    Strong communication skills and interpersonal skills
•    Proficiency in MS Office (Word and Excel)
•    Attentive to details, strong analytical skills and interpersonal skills
•    Able to work under pressure, excellent organizational skills and good team player.
•    Willingness to work in night shifts

Responsibilities

• Process and validate MT 100, MT 200, and MT 700 series messages for cross-border payments.
• Ensure timely and accurate payment processing, adhering to internal and external regulations.
• Provide excellent customer service and support to clients, addressing their payment-related inquiries and concerns.
• Monitor and analyze payment transactions, identifying any discrepancies or potential risks.
• Collaborate with the team to optimize payment processes and enhance overall operational efficiency.
• Stay updated with industry trends and best practices in payment operations, suggesting improvements when necessary.
• Maintain a high level of data integrity and confidentiality, ensuring compliance with data protection regulations.
• Work closely with the operations team to resolve any payment-related issues or escalations.
• Prepare and maintain accurate payment-related reports and documentation as required.
• Assist in training and mentoring junior team members, sharing knowledge and expertise.

Qualifications

• Bachelor's Degree in a relevant field, such as Finance, Business, or a related discipline.
• Minimum of 4 years of working experience in payment operations, with a strong focus on cross-border payments.
• Expert-level knowledge of MT 100, MT 200, and MT 700 series messages and their applications.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Proficiency in MS Office, particularly Word and Excel, for creating reports and analyzing data.
• Attention to detail, with strong analytical skills to identify and resolve payment-related issues.
• Ability to work under pressure and manage multiple tasks simultaneously, ensuring timely delivery.
• Excellent organizational skills and a proactive approach to work, taking initiative when needed.
• Willingness to work in night shifts to support global payment operations.
• A team player with a collaborative mindset, contributing to a positive work environment.