Senior Associate, Localization
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AI Summary
Lead end-to-end localization workflows from intake to delivery, ensuring high-quality and compliant communications for diverse audiences. Optimize operations using AI/ML-enabled tools and manage relationships with internal stakeholders and external vendors.
Become a part of our caring community
Become a part of our caring community and help us put health first As a Senior Associate, Localization, you will play a critical role in executing and scaling Humana’s enterprise localization efforts, ensuring high‑quality, culturally aligned, and compliant communications for diverse audiences. In this role, you will lead end‑to‑end localization workflows—from intake through delivery—ensuring projects are delivered on time, within scope, and aligned with established standards.
You will operate as a key partner in driving consistency and efficiency across localization processes, balancing hands-on project management with quality oversight, stakeholder coordination, and process optimization. While maintaining a strong foundation in linguistic quality, this role is focused on managing workflows, improving operations, and enabling scalable solutions through the effective use of translation technologies, including AI/ML‑enabled tools.
You will also support governance efforts by reinforcing standardized processes, terminology usage, and vendor performance expectations, while continuing to provide associate oversight as required by CMS guidelines.
This role is ideal for someone who thrives in managing complex localization projects, enjoys working cross‑functionally, and is motivated to improve processes and systems that support enterprise‑level localization at scale.
Role Responsibilities
- Lead end‑to‑end localization projects from intake through delivery, ensuring clear requirements, defined timelines, and alignment with enterprise standards.
- Manage and optimize localization workflows within translation management systems (TMS), including intake, job setup, routing, tracking, and delivery using AI/ML‑enabled tools.
- Serve as the primary point of contact for stakeholders within assigned lines of business, providing guidance, setting expectations, and ensuring strong cross‑functional communication throughout the project lifecycle.
- Coordinate with internal teams and external vendors to ensure timely delivery, quality output, and adherence to service level agreements (SLAs).
- Drive process improvements to enhance scalability, efficiency, and consistency across localization operations, with a focus on reducing manual effort and increasing automation.
- Ensure compliance with regulatory, brand, and accessibility standards, including CMS requirements for associate oversight.
- Oversee quality assurance processes, including internal/external linguistic review workflows, issue resolution, and continuous improvement of translation quality and vendor performance.
- Support terminology and translation memory (TM) management by reinforcing standardized usage and contributing to the maintenance of linguistic assets.
- Maintain and enhance localization documentation, including workflows, intake guidelines, and best practices to support operational consistency.
Use your skills to make an impact
Qualifications
Required:
- Bilingual in English and Korean, with the ability to review and validate translated content for accuracy, clarity, and cultural appropriateness; must pass a language proficiency assessment
- Bachelor’s degree in Localization, Project Management, Communications, Linguistics, or related field, or equivalent experience
- 3–5 years of experience in localization, translation operations, or project management
- 2–4 years of experience managing end-to-end localization projects, including workflows, timelines, and cross-functional coordination
- Experience working with translation management systems (TMS), CMS tools, and localization technologies, including exposure to AI/ML-enabled solutions
- Demonstrated ability to drive process improvements, optimize workflows, and improve operational efficiency
- Strong communication, stakeholder management, and cross-functional collaboration skills
Preferred:
- Proficiency in additional languages (e.g., Spanish, Chinese) strongly preferred
- Experience working in healthcare, regulated environments, or CMS-governed content workflows
- Knowledge of accessibility standards (ADA compliance) and culturally inclusive content practices within a healthcare context
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-11-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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