Senior Application Consultant [Support] - Operations Focused

The Microsoft Dynamics™ BUSINESS CENTRAL Senior Application Consultant will participate in every aspect of support, from analyzing the customer’s business requirements to configuring the Microsoft Dynamics™ BUSINESS CENTRAL application to meet the customer’s needs. The Senior Application Consultant communicates with the customer’s organization on many levels to understand the business processes.

The analysis of the business processes may lead to changing these processes. The Senior Application Consultant works with the customer’s Key Users to ensure a complete understanding of the implications of the current business processes.

Analyzing the business processes may also lead to modifying the Microsoft Dynamics™ BUSINESS CENTRAL standard application. In this case, the Senior Application Consultant will communicate with the supporting Application and Development Consultant to ensure the implementation of the necessary modifications to the Microsoft Dynamics™ BUSINESS CENTRAL application. Additionally, the Senior Application Consultant can expect to be tasked with successfully conducting acceptance testing and training customer resources to use and maintain the Microsoft Dynamics™ BUSINESS CENTRAL application.

Skills/Abilities

• Ability to be the lead application consultant on a project.
• Effective and efficient oral and written communication.
• Creative problem-solving skills with the ability to provide unique solutions to solve customer requirements.
• Strong ability to establish and maintain effective working relationships.
• Excellent time management skills with a proven ability to meet deadlines and deliverables.
• Ability to organize, plan, and prioritize tasks and delegate them when appropriate.
• Desire to keep current with new technologies.
• Ability to collaborate with others and work effectively in a team environment.

Typical Activities

Team Support & Leadership

• Provide technical leadership throughout all phases of a support ticket lifecycle.
• Build mentoring relationships with peers to share best practices and implementation methodologies.
• Assist the marketing department by creating and presenting client-facing materials (ie, webinar, blog post, etc.)
• Assist the customer engagement team with pre-sales opportunities with current and prospective customers.

Support Work

• Admin
• • Manage and record billable hours.
  • Communicate and document relevant support information to the customer, project team, team lead, and senior leadership effectively.

• Planning
• • Prepare and lead business process analysis independently.
  • Conduct gap/fit analysis.
  • Support software license definition and service estimations for support tasks.

• Application Configuration
• • Configure Microsoft 365 Business Central based on requirements identified by the client.
  • Create development design specifications.
  • Create design documents for customer understanding and acceptance.
  • Present documentation and application design to the customer.
    
    

• Solution Readiness, Deployment & Hypercare
• • Create a ticket test plan.
  • Conduct system tests with the customer to ensure functionality, configuration, and data are as expected.
  • Finalize documentation.

Professional Development

• Collaborate with the Director of Support to establish a training focus and utilize available training hours.
• Become proficient (level 3) in core third-party software vendor applications. Obtain certifications if applicable.
• Obtain the MB-800 Business Central Functional Consultant certification within the first 90 days of employment.
  
  

Other Duties as Assigned

• The tasks indicated are not exclusive. Any Team member may be asked to do other tasks in addition to the listed activities.

Qualifications

• 5+ years of experience troubleshooting Microsoft Dynamics™ NAV and BUSINESS CENTRAL required.
• 2+ years of working at Microsoft Partner in a support role required.
• Experience in the functional areas of accounting, distribution or manufacturing required.
• Bachelor’s degree in IT, finance, business, or a related field preferred.

Work Environment

• Willing to travel 10% of the time or based on the needs of the organization.
• Prolonged periods of sitting at a desk and working on a computer.