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AI Summary
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About the role
We are looking for a Senior Product Designer to join our AI Product group and help shape the next generation of AI-powered tools used to build, test, and operate intelligent customer experience solutions.
You will design end-to-end workflows for complex, technical products and help teams turn advanced AI and automation capabilities into clear, learnable, and reliable user experiences.
This role is hands-on and cross-functional. You will work closely with product managers, engineers, data scientists, and operations teams to design intuitive interfaces, simplify complex workflows, and ensure our platform delivers measurable impact. You will report directly to our Director of Design.
Primary Job Responsibilities
- Own the design of complex product workflows from concept to execution, ensuring clarity, quality, and alignment with business and user needs.
- Lead discovery activities: map user journeys, gather insights, and translate them into actionable problem statements and design opportunities.
- Design end-to-end UX/UI: information architecture, flows, wireframes, prototypes, high-fidelity UI, and thoughtful edge-case handling.
- Conduct user research and usability testing to validate solutions and drive evidence-based decisions.
- Collaborate closely with product managers, engineers, and AI/operations teams to translate technical concepts into approachable tools and workflows.
- Ensure design–engineering alignment through detailed specifications, iterative reviews, and design QA.
- Contribute to and evolve our design system, improving components, patterns, and documentation to support scalable, coherent experiences across the platform.
- Promote user-centered design principles, balancing usability, performance, safety, and technical constraints.
- Champion better tooling and automation to streamline design and product delivery processes.
- Stay current with industry trends, especially in AI, automation, and platform UX, and proactively bring new ideas to the team.
What you need in order to be successful
- 4+ years of experience in product design, UX/UI, or a related field, ideally within SaaS, platform, or workflow-heavy products.
- Strong portfolio demonstrating systems thinking, interaction design depth, and shipped product impact.
- Mastery of Figma (components, variants, tokens, prototyping, libraries) and comfort with industry-standard design tools.
- Experience with user research methods and usability testing.
- Strong understanding of design systems, accessibility, and responsive or complex interface design.
- Excellent communication skills: able to clearly articulate decisions, rationale, and trade-offs to stakeholders.
- Experience working in an agile or iterative development environment.
- Motivation to learn and work within AI-driven or technical product domains.
- Experience in AI, automation, or workflow/tooling products.
- Familiarity with CX, operations, or enterprise integrations.
- Fluent English spoken and written communication skills. French or Spanish are a plus!
Why Join Us?
- Work on AI-powered products that directly shape how global brands operate and support their customers.
- Join a collaborative, diverse, and growing design team that values craft, clarity, and pragmatism.
- Opportunity to influence platform-wide UX patterns and design standards.
- Space to grow your skills, expand your impact, and learn from cross-functional AI experts.
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