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AI Summary
Design, build, and maintain automation solutions using the Microsoft Power Platform and integrate them with MSP operational tools. Develop AI-enabled workflows using large language models to improve operational efficiency and decision support.
SUMMARY
Join a growing managed IT services provider that’s at the forefront of AI innovation, helping businesses transform through cutting-edge technology solutions. You’ll be part of a dynamic team building AI solutions that directly impact client success, working with the latest Microsoft AI technologies and platforms. This is an exciting opportunity to leverage your expertise in a collaborative environment where your contributions will shape the future of AI implementations for diverse business clients.
JOB RESPONSIBILITIES
- Design, build, and maintain automation solutions using the Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- Architect and manage Dataverse as a structured operational data platform and system of record.
- Build solutions that leverage Microsoft Graph across Microsoft 365 (users, groups, Teams, SharePoint, Exchange, Entra ID), using both native connectors and direct API calls where appropriate.
- Integrate Microsoft-based systems with MSP platforms such as Autotask PSA, Datto RMM, IT Glue, and other operational tools.
- Develop AI-enabled workflows using large language models (e.g., OpenAI) for practical use cases such as summarization, categorization, enrichment, and operational decision support.
- Identify high-value automation opportunities that reduce manual work, improve consistency, and enable new automation-driven services for clients.
- Design systems with reliability, security, and maintainability in mind—avoiding fragile or opaque automations.
- Document architecture, workflows, and data flows clearly so systems can be understood, supported, and evolved over time.
- Continuously refine and mature automation platforms as company expands internal and client-facing capabilities.
QUALIFICATIONS
- Senior-level, hands-on experience with the Microsoft Power Platform, including Power Automate and Power Apps.
- Strong working knowledge of Dataverse, including data modeling, relationships, security roles, and governance considerations.
- Practical experience using Microsoft Graph, including authentication, permissions, and troubleshooting across Microsoft 365 services.
- Broad understanding of the Microsoft 365 ecosystem, including SharePoint Online, Teams, Exchange Online, and Entra ID.
- Experience consuming and integrating existing APIs and webhooks to connect systems.
- Familiarity with AI / LLM integrations and applying them in real operational workflows.
- Ability to translate business problems into durable, production-ready automation systems.
- Strong written and spoken English communication skills.
- Self-directed, accountable, and comfortable owning systems end-to-end in a remote environment.
- Strong programming fundamentals, including the ability to work confidently with data transformations, conditional logic, error handling, and structured data (JSON).
- Practical scripting experience using JavaScript and/or Python to extend automation platforms, work around connector limitations, and integrate systems reliably.
- Systems-level thinking, with the ability to reason about state, dependencies, failure modes, and recovery in long-running or multi-step automation workflows.
- Data modeling experience, including designing structured, relational data models and lifecycle-driven systems that support automation, reporting, and long-term maintainability.
- Experience in an MSP, IT services, or regulated environment preferred.
- Familiarity with Autotask PSA, Datto RMM, IT Glue, or similar MSP platforms preferred.
- Experience designing automation systems that support multiple organizations or tenants preferred.
- Background in systems design, operational automation, or platform engineering preferred.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
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