Seeking Bilingual Virtual Assistant Agency (Healthcare / Chiropractic
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AI Summary
Provide bilingual administrative support including answering inbound calls and scheduling patients for multiple chiropractic clinic locations. Manage appointment calendars, handle patient communications via text and phone, and document all activities in ChiroTouch.
Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.
This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.
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Required Coverage
• Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)
• Saturday: 8:00 AM – 1:30 PM (Eastern Time)
Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time.
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Required Qualifications (Non-Negotiable)
• Agency must provide bilingual English & Spanish-speaking virtual assistants
• Strong verbal communication skills
• Experience in healthcare, medical scheduling, or chiropractic offices preferred
• Ability to handle high call volumes professionally
• Familiarity with HIPAA-compliant communication practices
• Experience using EHR systems (ChiroTouch preferred; training provided)
• Ability to generate daily/weekly activity reports
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Scope of Responsibilities
Agency-provided VAs will be responsible for:
• Answering inbound calls for multiple clinic locations
• Scheduling patients (health insurance, personal injury, cash patients)
• Understanding deductibles and copays (training provided)
• Managing and updating appointment calendars
• Calling patients from “floating lists” to schedule appointments
• Responding to text messages
• Communicating urgent updates to clinic offices (e.g., late arrivals)
• Documenting all communication accurately in ChiroTouch
• Providing regular reporting on:
• Calls handled
• Appointments scheduled
• Follow-up outcomes
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What We’re Looking For in an Agency Partner
• Structured staffing and backup coverage
• Consistent quality control processes
• Clear management structure
• Ongoing communication with clinic leadership
• Scalable support as we grow
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To Apply
Please provide:
• Agency overview
• Location(s) of staff
• Experience in healthcare support
• Pricing structure (hourly or monthly retainer)
• Staffing model (dedicated VA vs pooled team)
• References (if available)
This is a remote position.
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