Seasonal, Virtual Client Services Center Instructor

About the Role

As a seasonal Virtual Client Service Center Instructor, you will be responsible for assisting with, preparing for, and facilitating training to the call center agents supporting the Client Service Organization and Field Technology Support call centers. You will also administer polls/learning checkpoints and monitor agent participation.  

 

Day to day, you’ll… 

• Deliver effective training courses and performance support materials in an adult learning environment for call center agents 

• Identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives 

• Work with a Senior Training Developer to select appropriate instructional delivery methods that match intended learning objectives 

• Provide input on training needs assessments and job/task analysis to support ongoing development and improvement of training courses 

• Use the standard report results template to share progress on training programs with leadership team 

Required Qualifications

Education:

• High school diploma or equivalent

Work Experience:

• Effective time management and organization skills with the ability to handle multiple priorities
• 2 years minimum related work experience
• Strong communication and presentation skills

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$16.06 - $24.09/Hr.