Seasonal Localization Quality Associate - QC ( 4+ months contract)

Our Story & Impact

At CQ fluency, we believe language access is healthcare.

For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life.

We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them.

As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect.

The Opportunity

We are looking for a Seasonal Localization Quality Associate - QC to support CQ fluency’s localization projects by ensuring that quality standards and client expectations are consistently met. This is an entry-level role focused on hands-on quality control execution, strong attention to detail, and close collaboration with Project Managers, linguists, and quality team members.

You will play a key role in day-to-day QC execution while gradually developing linguistic quality awareness, tool proficiency, and stakeholder communication skills.

Contract duration of 4+ months and requires availability to work in alignment with a 9 am to 5 pm US EST schedule.

Your Impact

Quality Control Execution

• Learn, apply, and consistently follow CQ fluency’s quality standards across assigned projects
• Understand and execute client-specific quality requirements, instructions, and workflows
• Review foreign-language deliverables against English source content to identify and correct non-linguistic and functional issues, including:
  • Formatting, spacing, and layout
  • Numbers, dates, names, and capitalization
  • Fonts, bullets, headers, and footers
  • Links, cross-references, and tables of contents
  • Punctuation and consistency
• Use, complete, and help refine quality checklists for assigned projects
• Properly use all reference materials, glossaries, and client instructions during reviews
• Ensure deliverables meet functional, non-linguistic, and client-specific quality expectations prior to delivery

Quality Assets Management

• Collaborate in the creation of style guides, checklists, work instructions, and account specific documentation
• Ensure quality documentation is accurate, complete, and submitted on time
• Maintain accurate administrative records and quality-related reporting

Resource Feedback and Training Support

• Review, consolidate, track and harmonize feedback from multiple proofreaders or reviewers
• Provide clear, targeted feedback to linguists, proofreaders and internal or external stakeholders
• Support linguist training activities by reinforcing quality standards, recurring issues, and best practices
• Escalate complex linguistic issues, inconsistencies, or uncertainties to Quality Managers
• Support resolution of linguistic disagreements under guidance
• Communicate with linguists and proofreaders to address questions, clarifications, and timeline risks

Tools and Workflow Support

• Implement approved quality-related changes in CAT tools (e.g., memoQ), including project-level TM or terminology updates
• Support organization of project files and maintenance of clear quality documentation
• Report on quality-related actions, risks, or findings to Quality Managers

Coordination and Communication

• Support Project Managers with quality-related coordination tasks, such as scheduling proofreading resources and preparing vendor-related documentation

Learning, Flexibility and Development

• Participate in onboarding and ongoing training on quality processes, tools, and localization workflows
• Demonstrate flexibility in adapting to changing project needs, priorities, and quality requirements
• Gradually build familiarity with linguistic quality concepts, client expectations, and escalation workflows
• Actively seek feedback to improve accuracy, efficiency, and quality awareness

Qualifications for Success

• Minimum 1 year of experience in the translation or localization industry, including use of translation tools
• Strong attention to detail and a consistent, quality-focused mindset
• Ability to follow defined processes, checklists, and instructions accurately
• Strong organizational skills and reliability in meeting deadlines
• Ability to manage multiple tasks across projects and accounts
• Openness to feedback and commitment to continuous learning
• Strong verbal and written communication skills
• Positive, collaborative attitude and strong team-player mindset
• Tech-savvy, comfortable working with tools in a fast-paced environment
• Strong computer skills, including MS Office and Adobe software products
• Commitment to professional customer service and quality delivery
• Fluency in English; additional language(s) preferred
• Bachelor’s degree or higher in Translation, Linguistics, or a related field from an accredited institution

Our People. Our Promise.

At CQ fluency, we lead with understanding — it’s both our mission and our mindset.

We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives.

We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep.

And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity.

At CQ fluency, we don’t just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care.

We believe that when people are understood, outcomes improve — for our clients, our members, and our team.